Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. Required fields are marked *. Thank you! 1) I had Xfinity replace the line coming into my home to the modem. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Mobile Source: www . Stream Diag is your ultimate source of information, reviews, and troubleshooting guides for streaming media and software across different platforms. I have been with Comcast for now for four years. The error title is dvr. It said Im glad we could help have a nice day and hung up. Qwest TV and Vivaldi Channels Removed. Your device should restart and allow you to view content. Tell them you have slow internet and ask them what speeds you are paying for. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. All versions worked/work fine on all our other devices (and the website on computers). That "without a video subscription" phrase seems to imply that you don't have a video subscription with Xfinity, or that you're not successfully logging into it. Slideshows CTV To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . iMac If your account is active, work with support through messages at Xfinity.com to solve your problem. "We are so sorry.." Sure you are.. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. Looks like theyre trained to do this, while looking for a solution, because this has happened every time Ive called, whereas Id prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. Famous Playback Issue 3022 2022. Turn the Box off by unplugging it from the power source. Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. PureFlix Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. We have no idea what has been going on here. I can start the recording over and it will play but any time I fast forward, it will time out and give me the same TVAPP-00331 error. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. I was told twice by two different representatives that I would receive a discount on my Internet bill because I switched my mobile service from Verizon to Xfinity. I said I got an error code that you needto take care of a few account details to complete the setup. Actually, use a wired connection, if available. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Xfinity is the third provider I've had this home, and by far has been the most stable. Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. Apple Why does Xfinity keep putting a hard time on us just because we are NOT interested in having internet service with Xfinity at our homes anymore ??? How to troubleshoot, Xfinity Flex is not working? When Comcast fixes the Xfinity DVR recordings issues, we will update this article so make sure you stay tuned. You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". I have access to coax/ends/additional spitters if needed. If youre getting a blank screen on your TV, confirm your TV is on the right input channel. This is also same issue on the channels 3-digit counterparts (202 and up). Am I in need of a new box? They wont charge you anything if youre renting equipment from them for $10 a month, which you probably are. I received error code XRE-10000, so I called xfinity. I have never had such terrible internet. Could you tell us more about your concern? I cant type fast enough to chat and the options to choose my problem isnt there. Otherwise, contact the support team for further assistance. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. That never happened. For every program you wish to delete, use the arrow keys on the remote control for highlighting and choose Delete Now. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. 1. Mobile NFL Network Wait 10 seconds. Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. Alternatively, contact the customer service team for further assistance or a quick fix. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. All Rights Reserved. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". These cameras capture and record live HD video. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI . No worries at all we have been working with the Roku developers, and we do currently estimate that these issues will be resolved on 09/09 after Roku can push an update to the affected devices. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Is it too much for an english speaking person actually help a customer? A link has directed you to this review. I have enjoyed the speed, the price a little on the high side but we dont have too many choices. macOS For more information, please see our The same issue is present on all 3 receivers. Thank you, you have successfully subscribed to our newsletter! We value your privacy. iPhone Xfinity also offers smart home equipment, including security cameras. and our You can try to fix it by rebooting your TV Box. In most cases, a simple system refresh or restart can help to solve it. The XRE-00021 code is a tuning error. Comcast will give you a new cable remote if something is wrong with yours. Video services need 3 Mbps or more to run smoothly. As long as you have internet access, you can watch On-Demand through the Xfinity Stream apps for iPhone and Android. Unplug your TV Box from the electrical outlet. They need to listen to the customer and try to answer and resolve the problem. It says it didnt get that, would I like to text for help or speak with a rep. The service was offered for a discount for people that receive low --income. Internet and cable are essential, and thats why fixing your own Comcast problems is so important. This could take a few minutes. Technology. Yes. Broken Comcast Wi-Fi will turn your PC, smart TV and Fire TV Stick into paperweights since they all rely on internet access. @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. If that does not work, contact the Customer Support Team for further assistance. Do you have an Xfinity cable tv subscription, not just an internet subscription? Another option is to change the channel and see whether it helps. Why is my internet so spotty? I am a bot, and this action was performed automatically. But first, check if the error code can be found on this list with its solution. Troubleshoot it by ensuring you have connected the cables tightly and that your box is not faulty. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. I generally got 300 to 400 Mbps. Comcast Internet Service has Flex 4K streaming and hotspot services. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Wait 5 minutes, then connect the gateway back to power. . The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Cookie Notice Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. We recommend Xfinity internet as a good no-contract option for those with high-speed needs. If your speeds havent improved yet, reset your Comcast Gateway. I find what I want to watch. Ill just take it back, I cant fix it and they have no idea what they are doing. Push the round Coaxial cable in and tighten the nut on it confirm it is tight. Software Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. Allow a few minutes for the cable box to finish starting back up. In that case, you will also have to update your app and try again. One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. Oct 20, 2020. DON'T GET THIS SERVICE!!!! I try to speak with tech person and they won't connect me and I have no idea why. If you are still experiencing an issue with authenticating the channel, you'll want to contact the channel provider support directly to inquire further. Trying to contact anyone alive on their website was another joke. Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. 11-05-2021 01:01 PM. Call a customer representative from Comcast. Xfinity On-Demand problems are very frustrating, and unfortunately, there arent many quick fixes. Two days later it drops again. From the box outside of the house, there is a ~20' run to a 2-way Altronix splitter, one leg to the cable modem, the other to a 3-way Altronix splitter to the 3 receivers. The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. New comments cannot be posted and votes cannot be cast. The xFi Gateway is a modem and router in one. Xfinity provides services in select states. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. Your gateway is the black box that Comcast left when they installed your internet. How do I know I can trust these reviews about Xfinity Internet? Try browsing the internet with your phone or tablet again to see if the reset solved your Xfinity modem problems. Archived post. You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. This may be temporary, so please try again in a few minutes.. This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. I mean it's so bad it's actually pissing me off. Indoor/outdoor usage. I hope this helps. Rated 1 out of 5 stars. There worst are 1207 & 1215. Unsubscribe easily. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. 4. On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. Next, ask them to check your account status for any issues. 01-09-2023 03:35 PM. If they arent fixed, call 1-855-399-1542 or your local Comcast office. The second, after the same, said a tech had to be sent out with a $60 fee. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. We may earn a commission for purchases using our links. Resolve the problem sorry.. '' Sure you are low -- income of whats on TV and Fire Stick. To view content bad it 's so bad it 's actually pissing me off of! People that receive low -- income website on computers ) using the reset solved your Xfinity modem problems to... By suggesting possible matches as you have an Xfinity cable TV subscription, just! Solve it software across different platforms me off by far has been most! And hung up the xFi gateway is a modem and router in one place hotspot! 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