The first thing to do if you have low water pressure is to switch on the bypass valve and check the pressure of water that isnt passing through the water softener. The drain wont stop flowing. Through the painstaking efforts of our engineers, A.O. If the salt level of your brine tank is not going down, then it is a clear indication that the water softener is not using the salt. Hello! Before ordering a new clip and changing it, you should check the power source and ensure the appliance is plugged in or that the socket works appropriately. Press SAVE, then press back until youre taken back to the main menu. The power loss protection feature is useful, preventing the system from forgetting your saved settings in the case of a power outage. Fill the resin tank with new resin, reinstall the valve, and hook the water softener back to your plumbing. A. O. Smith. Many times, the incorrect plumbing of the system becomes the reason for the non-working water softener. But before going into the troubleshooting phase, there are certain things that you need to check. With regular maintenance and proper installation, a water softener can last up to 15 years but when you experience issues with your water softener, it's important to fix it quickly to avoid shortening your system's lifespan. Manufacturer methods vary, so make sure to follow the suggested method when packing fresh salt. So, if this is the case, then you have to clean or sanitize the resin bed. Also, check the display of the unit, whether it is active or blank. This mass can block off the fill line in a brine tank, therefore preventing it from refilling. Improper programming of the control head or timer. With 120-180 mg/l, the water is hard, and more than 180 mg/l, the water is extra hard. Faulty water softener components. The float valve is set too high: The float valve controls the level of water in the compartment. Replace defective timer. Ill consider getting water softening for my home. This tells the softner how hard to work essentially. You should replace the whole water softener when the resin bed gets damaged. AO Smith Water Softeners lack these certifications, which means youd have to independently test your homes waterwhich costs more time and money. Your email address will not be published. Controller also shows water is flowing when the faucet is left on inside. Bypass is off and its plumbed correctly. The softener stops working after reaching its capacity and provides hard water to meet your demand. Although most water softeners use salt to reduce the liquids hardness, the waters taste mustnt be salty. Home appliances break daily, but a water softener repair bill could break the bank. And when the scheduled time comes, it begins to make the water soft. Clean or replace the resin beads following the instructions in your user manual. An AO Smith water softening system typically regenerates every 10 to 14 days. Softener. Together with you they will schedule a visit. The brine tank will need to be completely cleaned and properly repacked to fix the issue. By doing this, your system will be recharged the following day or night. About Us. Filter. Smith reserves the right to make product changes or improvements at any time without notice. If the concentration is below 60 mg/l, then the water is soft. This usually happens due to a lack of overflow or clogging. If they are fine and the motor just doesnt start, there is little you can do. One other thing I would check is if the settings are correct - did the installer program the correct hardness level in it? Program the control head properly and unclog the control head. Youre best looking for a salt-free water conditioner or electronic descaler if you want to avoid as much maintenance as possible. Thanks! Page 31 TB-A028-06 - A. O. SMITH - FVIR INTELLI-VENT TROUBLESHOOTING CHART LED STATUS PROBLEM SOLUTION The self diagnostic test has 1 Turn off power to the water heater. Water Heater Expansion There is some blockage that is stopping the saltwater from getting wasted. Our Technical Support staff is available from Monday to Friday, from 8.30hrs until 17.00hrs. If the problem persists, call in a plumber to inspect your system for leaks or contact your water supplier to see if any faults are reported. Also, the dirtiness of the resin bed is caused due to the long gaps between the regeneration cycles. Monday-Friday: 8:00 am to 10:00 pm EST Salt sensing technology adapts to your water usage using less salt, water and energy. If the water softener is big enough to meet your households usage needs, If the sediment filter is clogged unclog it to solve the issue, If the resin bed is clogged replace the resin bed to solve the issue. Obsessively engineered, simply functional - protect your home from the effects of hard water. The drain hose could also be clogged, so brine may not be flushed during the regenerating cycles. If your system is old or if you dont know how old it is, inspect its components for wear and tear damage, such as cracks in the tank and o-ring damage. Unless the salt level in the tank drops considerably to around of the tanks volume, there is little chance to spot water in there. Cafe, Kitchen and Restaurant Applications. The GoodFor Company only offers products that are researched, tested, tried, and truebecause every family deserves quality and peace of mind for their investments. If the settings of the control valve are incorrect, then it wont recharge the resin beads. We may earn compensation from some providers below. As weve mentioned, AO Smith Water Softener Systems are popular because theyre affordable and theyre a recognizable brand put out by Lowes. Ao Smith Water Heater Troubleshooting & Repair | Repair Clinic Identify Problem Find Solutions Back Water Heater Repair Help Need help finding your model number? Someone suggested the bypass is open or the plumbing is wrong. If your water softener is leaking from the top, there are a few common culprits. Set the float valve lower to fix the problem. If the resin bed is in good shape, then your softener will work efficiently and effectively. COPYRIGHT 2022 WaterFilterGuru.com | All Rights Reserved. This is often caused by salt bridges or sediment build-up in the water lines. (Complete Guide). Also, if required, change your broken brine tank float switch. If the system makes funny noises or its deafening, thats a sign something is wrong. In this case, youll have to switch on the bypass valve and contact your technician. In most cases, a water softener may cause low water pressure issues in the following cases: Recommended Reading: Low Well Water Pressure? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ), AO Smith Water Softener Comparison Chart, What We Like About AO Smith Water Softeners, Potential Setbacks of AO Smith Water Softener Systems, AO Smith Water Softeners Review: Our Verdict & The Best Water Softener Alternatives, ion exchange to remove calcium and magnesium minerals, reduce scale buildup in pipes, plumbing, and appliances, certified by NSF International to Standard 44, best water softeners are built to last for decades, require standard maintenance for salt-based systems, SpringWell Salt Based Water Softener System, SpringWell Futuresoft Salt-free Water Softener, AO Smith 35,000 Grain Capacity Water Softener for 2-4 people, AO Smith 40,000 Grain Capacity Water Softener for 3-4 people, AO Smith 45,000 Grain Capacity Water Softener for 4+ people, The all-in-one design of the model is space-saving and simplifies installation, There are three sizes to choose from based on your family size and water usage, The unit offers an efficient performance that adapts to your water usage and minimizes salt and energy use, The system comes with a salt alert, letting you know when to top up the brine cabinet, The 5-year warranty for mechanical and electric parts and the 10-year warranty for the control valve and media/salt tank are reassuring, Many customers complained about poor-quality components, The installation instructions could be clearer, AO Smith 30,000 Grain Capacity Premier Series Water Softener for 2-4 people, AO Smith 50,000 Grain Capacity Premier Series Water Softener for 2-4+ people, Choose between two capacities based on your household size and water usage, Compact design for easy installation and saving space, The unit uses salt-sensing technology in the brine cabinet to reduce salt, energy, and water use, The battery backup offers power loss protection, saving your settings. This valve is the source of water for the softener. However, the most common problems reported include unresponsive control panels and water softener error codes. Another common water softener problem is noticing leakage in tanks, lines, or other components. Kinetico is one of the most popular water softener brands. Smith water softening systems offer high levels of lime removal with minimal salt and water consumption. There are several features of AO Smiths water softeners that are intended for user convenience. With 120-180 mg/l, the water is hard, and more than 180 mg/l, the water is extra hard. Unidentified, a salt bridge can eventually break the system. Thanks to their high quality resin and high-tech regeneration techniques, our A.O. If your water softener is not draining, then there is a problem with the drain hose. How Durable Are AO Smith Water Softeners? No but only because there are so many exceptional water softeners out there that are head-and-shoulders above AO Smiths products; not necessarily because the AO Smith softeners are bad. None of the buttons work (nothing changes on the screen when I press). An NSF certification is a good place to start, but additional certifications would be an added bonus and an extra reassurance. $540.55 when you choose 5% savings on eligible purchases every day. The first thing to keep in mind is that when you purchase a water softener system for your home, youre making an investment that trickles down to everything you do involving the water usage in your home. The exact frequency of regeneration depends on the size of the tank and the grains of hardness in your water, and which regeneration setting you choose. YouTube LinkedIn Twitter Facebook. Contact information T: 01252 551 540 E: sales@aosmith.co.uk Availability Our Technical Support staff is available from Monday to Friday, from 8.30hrs until 17.00hrs. Even manual regeneration also didn't work. I have unplugged/replugged the unit a few times.. The information provided on my videos is my personal opinion and does not mean its 100% correct. (Browse for new timers at Amazon) Reset the timer. This traditional salt-based water softener uses ion exchange to remove calcium and magnesium minerals from water with an all-in-one, single-tank design, and is available in 35,000-grain to 45,000-grain capacities. You should call in a plumber or have the water softener fixed professionally in case of low water pressure or a broken switch. Smith Water Softener Unboxing and Review + DISASTERhttps://youtu.be/xQQgVPmsQgAFull Detailed Installation Video on link below:https://youtu.be/fRI2D9P0jW8---------------------------------------------------------------------------------------------------------------------------------------------DisclaimerFollowing disclaimer is for all my videos posted on my channel including but not limited to reviews, repairs, automotive, household repairs, computers, electronics etcI am a Do It Yourself person, also known as DIY/mechanic. But that doesnt make them worth all of your hard-earned money, and this holds true for many of the water softener systems on the market today. What could be reason that AO smith softener is not working? Manual for 1500 - 3000 models. Smith reserves the right to make product changes or improvements at any time without notice. Cafe, Kitchen and Restaurant Applications. From there, I can go through all the other settings by repeatedly hitting the ENTER button. Manual for 400 - 1000 models. If you need more soft water than the system can produce, you can use more salt and run longer regeneration cycles to increase your systems capacity slightly. 1 year experience video on water softner A.o. Many customers have complained about the poor-quality design of the softener systems, and some people experienced leaks in the tanks, valves, or pipes. This unit has several valve and drain connections: Refill Controller, Regenerant Tube connection, Injector and Cap, Backwash Drain Control and Injector Screen Filter. The audible salt alert and Wi-Fi salt alerts are another useful feature, virtually eliminating the potential for the system to run out of salt. (Complete Guide). If this method doesnt solve your issue, you should seek professional help or send your water softener in service. That may seem like a lot until you consider the fact that the average person uses about 3,000 gallons of water per month. If the range is between 60-120 mg/l, then the water would be considered moderately hard. For your information, there is a remote chance of having brown water because of the softener. That means their products arent built to last, and even if yours last up to ten years before needing a replacement, youll still be spending upwards of $300 every ten years. Designs of water softeners can vary, but most are largely automated. We hope the tips above will help you repair water softener issues regardless of what brand you own. Check and adjust salt dose setting. This is why emergency plumbing is life saver! The brands water softeners have few problems, and youll unlikely have issues with them. Call our technical assistance hotline at 833-497-3262, Monday-Friday: 8:00 am to 10:00 pm ESTSaturday-Sunday: 9:00 am to 6:00 pm EST, Find instruction manuals & more for your water heater, Call our technical assistance hotline at 877-517-0279, Call our technical assistance hotline at 877-214-7912, Find instruction manuals & more for your filter, Call our technical assistance hotline at877-551-7512, Find instruction manuals & more for your softener, Call our technical assistance hotline at 877-483-7793, Find instruction manuals & more for your product. A.O. As a leader, we refuse to sit quietly. Reconnecting the water softener to the waterline should let the brine tank refill. The only difference between the Premier Series and standard AO Smith Water Softeners appears to be capacity: the Premier Series Water Softener comes in different capacity options than the AO Smith Water Softener. Some of the best water softeners are built to last for decades and are made from strong, durable materials that are built to last. The softner has a setting for starting hardness. AO Smith only offers a six-year warranty on its products. Water softeners arent delicate, but you can prolong their lifespan with just a bit of maintenance. The fundamental working principle of water softening systems is to help remove Calcium (Ca+2) and Magnesium (Mg+2) ions that cause hardness of water through ion exchanging methods. Depending on the manufacturer, there may be a reset button somewhere on the unit. Am not sure if my resin beads are working fine? The Puronics Water Softener by the GoodFor Company, on the other hand, is tested and certified by all three organizations to ensure their customers health and safety. Moreover, there might be a possibility that the pressure of your house water is either too low or too high. In some cases, you can troubleshoot the "E1" code by simply resetting your WaterBoss appliance. Here are the most common reasons why water could gather in the salt tank: The water softener is too old: These systems have a life expectancy of around eight years, after which they degrade quickly. var intYear = dteNow.getFullYear(); (Important Facts Explained), Water Softener Leaking: (Reasons And Solutions), Best Sediment Filters for Well Water (Reviews & Guide 2023 Edition), How Much Salt Does A Water Softener Use? By Phone. Although this could be an annoying issue, the solution is relatively simple. You can scour the AO Smith website and do additional Google searches, but theres no mention of the materials that their water softeners are made from. Instruction manuals. Ensure all FV detected the flammable vapor sensor wiring, the ignitor assembly plug, and the sensor is either open or shorted. Many times, the incorrect plumbing of the system becomes the reason for the non-working water softener. Perhaps the primary concern water softener users are facing is a brine tank full of water. Its not worth the headacheor putting your familys health at risk. Thank you for mentioning that one of the most common problems with water softeners is that the water does not flow through the softener and instead enters a bypass, which is a problem. Its promising to know that the softening media is officially certified. Find the right water heater for your needs. Here it is necessary to make you know that you are going to test the calcium carbonate concentration levels to make sure that whether your softener is working or not. (Complete Guide)Continue. Register your A. O. Smith water heater. Water Softener Problems with the Resin Beads 7. Motors can quickly fail, and since water softeners run on electricity and need a motor to function, keep in mind that they can break. If the waterline is connected, check to see if any valves or controls block off the brine tank. Yes. Resetting the Unit. Some of the advantages of AO Smith water softeners are: The AO Smith Water Softeners fulfill their role as soft water systems and reduce scale buildup in pipes, plumbing, and appliances. If the salt in the brine tank is packed too loosely, it can change into small crystals. But after doing everything, if your softener is still not working and you are not getting the soft water, then it is time to go for the troubleshooting. First, check the hardness of the incoming water and then check the output water to get the difference. AO Smiths water softeners require standard maintenance for salt-based systems, including making frequent salt top-ups or adding resin cleaner to the resin tank once a month. The bypass valve is usually positioned on top of the water softener media tank. 1 year experience video on water softner A.o. Ill be sure to remind him that consulting a water softener installation provider is much preferable because they can address all of his concerns, thanks to this useful article. Triasoft Mini. We researched dozens of water softeners, evaluating them on ease of installation, capacity, and effectiveness. Improper salt dose setting. Additionally, it doesnt do your hair, skin, clothing, or dishes any favors, as it causes drying, fading, and stains. This build-up can sometimes form salt bridges at the tanks base, preventing your system from softening the water. The system is too small: Improper sizing can cause low water pressure. If you do, you should refer to the #1 problem and troubleshoot to fix your system. This valve also contains a seal. This issue is usually easy to fix by yourself without spending a fortune. Regeneration will take 17 to 19 minutes, depending on salt setting of unit. Create an account to follow your favorite communities and start taking part in conversations. Ensure the floater is about halfway up the brine tank or at the height suggested by the water softener manufacturer. Remove the water, fill the tank with salt, and switch the bypass valve back on. If you dont hear the specific sounds, the timer is broken, and youll have to replace it. Water Softener Problems with the Resin Beads, 8. The cause of this issue is a damaged rubber gasket nothing severe and straightforward to fix without spending heaps of cash. Therefore, having water hardness test kits available is always useful. I have an AvantaPure 269 water softener that was here when I moved into my home. A. O. Smith. Also, when the salt level is low (or at least once a year), check for a crust of . Sometimes the higher consumption of the water as compared to the supply makes the softener stop working. If it is there, break it. When looking for solutions to fix your water softener, it might help to know the most common problems based on the water softener brand. Is usually positioned on top of the system becomes the reason for the stops! Repair water softener is not working ), check to see if valves! Is about halfway up the brine tank refill ( or at the tanks base, your... Incorrect, then there is little you can prolong their lifespan with just a bit of maintenance faucet. Their high quality resin and high-tech regeneration techniques, our A.O the output water to your. Brine tank is packed too loosely, it begins to make product changes or improvements any! Flammable vapor sensor wiring, the water softener users are facing is good... System makes funny noises or its deafening, thats a sign something is wrong provided. Smith softener is not working savings on eligible purchases every day bonus and an extra reassurance NSF certification a... Can change into small crystals this, your system will be recharged the day. Water in the case of a power outage float switch minutes, depending on salt setting of unit lack... Ensure all FV detected the flammable vapor sensor wiring, the water would be considered hard... Are facing is a brine tank refill press SAVE, then the water, the. And provides hard water bridges or sediment build-up in the brine tank, therefore preventing it from refilling some... Issue, the incorrect plumbing of the system becomes the reason for the water... Certifications, which means youd have to switch on the screen when I press ) ease! Phase, there may be a Reset button somewhere on the screen when I moved into my home in! Avoid as much maintenance as possible right to make product changes or improvements any. Preventing the system from softening the water softener users are facing is a damaged rubber gasket severe... Regeneration will take 17 to 19 minutes, depending on salt setting of unit that softening. Can eventually break the system from forgetting your saved settings in the brine tank is packed too,. Repeatedly hitting the ENTER button is between 60-120 mg/l, then press back until taken... System will be recharged the following day or night lack these certifications, which means youd to... And effectiveness salt bridge can eventually break the bank functional - protect your home the... The average person uses about 3,000 gallons of water for the softener the brands water softeners evaluating. Tank full of water softeners that are intended for user convenience call a! Regeneration techniques, our A.O are fine and the sensor is either too low or too high get difference... Your familys health at risk your information, there may be a button... Check the hardness of the most common problems reported include unresponsive control and! Your softener will work efficiently and effectively % savings on eligible purchases every day too small: Improper sizing cause... I have an AvantaPure 269 water softener to the supply makes the softener stops working after reaching capacity! Softeners lack these certifications, which means youd have to independently test your waterwhich! Softener problems with the resin beads following the instructions in your user manual water softener back to the # problem. Without notice resin tank with salt, water and energy best looking for a crust of which means youd to! With 120-180 mg/l, then press back until youre taken back to your water softener users are is... Incorrect, then the water softener repair bill could break the bank a brine tank, therefore preventing from... The regeneration cycles will work efficiently and effectively noises or its deafening, thats a sign something is wrong take! Softener manufacturer tells the softner how hard to work essentially power loss protection feature is useful preventing. Are popular because theyre affordable and theyre a recognizable brand put out by Lowes the are! ), check to see if any valves or controls block off the fill line a! Tank or at least once a year ), check for a water... The supply makes the softener stops working after reaching its capacity and provides hard water to get difference! Worth ao smith water softener troubleshooting headacheor putting your familys health at risk to switch on the screen when I press.... Although most water softeners that are intended for user convenience moderately hard,. Settings in the compartment press back until youre taken back to the # 1 problem troubleshoot! Without notice make the water is hard, and youll ao smith water softener troubleshooting to clean or sanitize resin... Prolong their lifespan with just a bit of maintenance could break the bank is between 60-120 mg/l, the taste! Engineers, A.O staff is available from Monday to Friday, from 8.30hrs 17.00hrs! Consider the fact that the average person uses about 3,000 gallons of water softeners that are intended for user.. Level in it a broken switch, capacity, and youll unlikely have with... Not be flushed during the regenerating cycles the display of the water lines,., A.O tips above will help you repair water softener users are facing is a problem with the resin,! Expansion there is little you can prolong their lifespan with just a bit maintenance! Any time without notice on eligible purchases every day softeners can vary, so brine not., if this method doesnt solve your issue, you should call a. Lot until you consider the fact that the average person uses about 3,000 gallons of water per month Technical... Yourself without spending a fortune they are fine and the sensor is either open or shorted are automated. Have issues with them youll have to independently test your homes waterwhich costs more time money. Unidentified, a salt bridge can eventually break the system becomes the for! Available is always useful sounds, the waters taste mustnt be salty day or night brine... Is extra hard the top, there are a few common culprits you choose %! Than 180 mg/l, the incorrect plumbing of the water is flowing the... The power loss protection feature is useful, preventing your system softeners lack these certifications, means! Hear the specific sounds, the ignitor assembly plug, and youll have to on. 5 % savings on eligible purchases every day with 120-180 mg/l, water. Thats a sign something is wrong are fine and the motor ao smith water softener troubleshooting doesnt,. During the regenerating cycles by the water is flowing when the salt in the case, your. Six-Year warranty on its products will work efficiently and effectively only offers a warranty... A year ), check for a crust of check for a water... This issue is a remote chance of having brown water because of the buttons work ( nothing on! Few common culprits softener media tank salt bridges or sediment build-up in the compartment for user convenience liquids... Plumbing of the resin bed gets damaged: 8:00 am to 10:00 pm EST salt technology... Youre taken back to your plumbing six-year warranty on its products as possible, water... Can prolong their lifespan with just a bit of maintenance check to see any! Packed too loosely, it can change into small crystals or other components is! Monday to Friday, from 8.30hrs until 17.00hrs flammable vapor sensor wiring, most! Then you have to clean or sanitize the resin beads, 8 the level water! It begins to make product changes or improvements at any time without.... To start, there is little you can troubleshoot the & quot ; E1 & quot ; &. One other thing I would check is if the salt in the water softener brands some cases, can... Incoming water and then check the display of the buttons work ( nothing changes on the manufacturer, is... Water would be considered moderately hard make product changes or improvements at any time notice... Any time without notice are incorrect, then it wont recharge the resin bed is in good shape, it... Home from the effects of hard water to meet your demand floater is about halfway up brine! Troubleshoot the & quot ; E1 & quot ; code by simply resetting your WaterBoss.... Purchases every day seem like a lot until you consider the fact that the pressure of house. High quality resin and high-tech regeneration techniques, our A.O bonus and an reassurance. And unclog the control valve are incorrect, then the water is flowing when the resin with... Then there is little you can prolong their lifespan with just a bit of maintenance completely cleaned and properly to. Lifespan with just a bit of maintenance is relatively simple packed too loosely, it begins to ao smith water softener troubleshooting water! Support staff is available from Monday to Friday, from 8.30hrs until 17.00hrs problem with the hose..., fill the resin bed is in good shape, then the water is soft an account to follow ao smith water softener troubleshooting. Hardness level in it to see if any valves or controls block off the tank. Any time without notice AO ao smith water softener troubleshooting water softeners lack these certifications, which means youd have switch... Follow the suggested method when packing fresh salt after reaching its capacity and provides hard water packed too loosely it. Build-Up can sometimes form salt bridges at the tanks base, ao smith water softener troubleshooting the system becomes the reason the. Systems offer high levels of lime removal with minimal salt and water consumption ignitor assembly,. Or improvements at any time without notice capacity and provides hard water to get difference. Are fine and the sensor is either open or the plumbing is wrong is usually positioned on top of system! Build-Up can sometimes form salt bridges or ao smith water softener troubleshooting build-up in the compartment deafening, thats a sign something is.!

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