Otherwise, great looking cabin and food. I personally hate it when the pace of serving the meals is hasty or fast,no time to digest at all. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Shortly after we reached cruising altitude, flight attendants came around and took another drink order. While I have no problem with a ramekin of nuts in flight, the popcorn was such a nice change of pace and reinforced WestJet's younger, fresher feel. For one thing, I imagine there wasn't much space left in the aisles. New planes, classes of service, and service flows take time to get used to. Learning a business class service in class will only get you part way. It is a relationship based on a complete imbalance of power (in several dimensions - so you have the power to make me put away my tv screen and sit my chair upright, or have me thrown off the plane). If youre hot, remove a layer. Waiting at my seat upon boarding was WestJets excellent bedding, which included a plush pillow and a comfortable blanket. We are the only airline in Canada with fully extendable privacy screens Extra space to work or relax with a seat pitch of 46 inches and a seat width of 22 inches Four-way lumbar support Plenty of personal stowage space View seat map Dine Refresh with a bottle of water upon boarding, and a welcome beverage served prior to take off They gave each passenger a detailed introduction to the seat, they used all the terms you use in good service (my pleasure, did you enjoy your appetizer, etc. SQ has the same problem. Memorizing the location of meal trays, drinks trays, clean tray liners, paper cocktail napkins, first-service table linens and second-service linens, racks of various size glasses, tin foil, sliced lemons & limes, corkscrews, hot gloves, styrofoam cups, tongs, ice buckets, dry-ice, milk & cream, tea pots and coffee pots, stir sticks, hot cocoa mix, etc., etc. WestJets New 787 Business Class: Almost Amazing, But, my full review of WestJets 787-9 business class, WestJet Expands To Asia, With Calgary To Tokyo Route, WestJets Interesting New Calgary To Rome Flight, Please view our advertising policy page for additional details about our partners, My meal order was taken 40min after takeoff, I was served my first drink 1hr25min after takeoff, My appetizer was served 3hr after takeoff, My main was served 3hr20min after takeoff, My dessert was served 3hr40min after takeoff. Most important was the hard product was insanely wonderful. I mean WS only have one lounge, the Chinook which they recently took over at YYC. Definitely shows that some care Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). Im a bit surprised they serve this in plastic cups rather than in proper glassware. Tables individually laid up, espresso based drinks. It's the same seat you saw in my American Airlines 787-9 business class review, so I'll do my best to spare you the surprised (and enthusiastic) expletives. And I really hate saying this because the crew was so lovely, and I dont think this was their fault, but rather it comes down to WestJet management having to come up with a better service concept. It was 40 minutes after takeoff before my order was taken. My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. Of course the big area for improvement was with speed. It was so clear that they took a lot of pride in this product, and their enthusiasm was endearing. Does it really sound like a teething problem? Im now waiting for the entire peanut gallery to point out how I didnt order fish for once. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. A few minutes later we pushed back, at which point the safety video was screened. It really was a great experience - after 2-3 transAtlantics every year for the past 20 years, I . When fully reclined, the bed was comfortable and wide enough for me, and even though it was a daytime flight, I was able to take a very-much-needed two-hour nap. Yes it was 'scripted' - but it was appreciated and an individual touch. Cant stand AC but like they are *A. Westjet isn't comparable to SQ, QR and others you're all discussing. It has been possible to earn and redeem Flying Blue miles on WS for quite some time, like late 2017. WestJets entertainment system works starting on the ground, so I appreciate that its gate-to-gate. WestJet Boeing 787 9 Dreamliner C GUDH Aircraft Fleet on new livery colors Spirit of Canada Photos Boeing 787-9 Dreamliner WestJet Aircraft Fleet Data and Registration Number @ ptahcha -- Sorry if I wasn't clear. I wish WS luck, but I won't be patronizing them. WestJets business class bedding is great as well, with a plush pillow and a very comfortable blanket. However, I very much enjoyed my food, despite having to eat it in under 10 minutes. Frequent travelers give the airline an average rating of 7.1/10.. I asked for another signature cocktail. Cheese enchiladas. Unfortunatelly even with a spectacular product, they wont be able to compete against AC, and corporate discounts they offer to get the OPM premium traffic. I had landed at Gatwick Airport (LGW) very late the night before my flight, thanks to a delayed EasyJet flight from Bodrum, Turkey. If cold, add one. I have experienced better. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. There were two flight attendants working the 16 seat business class cabin, and they couldnt have been more pleasant. Otherwise, this seemed like a very nice flight and a good concept. Learning where everything is located in an unfamiliar galley, in order to just instantly reach for something - and not have to first look in numerous bins and carts - takes time! Check in. The top of this bin doubled as an armrest and could be lowered to add a little extra width to the bed. Stay connected with the latest travel, aviation, and credit card news. WEstjet J is for actual Business travellers, who pay J fares with money. Prices will be updated at least every two hours. Non . business class is a good Precisely the same reason that some people go out of their way to fly SQ. There are 12 restaurants to entice you with a range of global cuisine, a beach snack grill, plus 16 bars, each with its own personality. It sounds like Im about to give this flight a 10/10 rating, eh? Sounds like they did a great job (other than the big issue you pointed out). In terms of sheer volume, the IFE selection was strong, with about 100 movies to choose from. Our food service and menu offerings vary by cabin type, aircraft and flight duration. Sometimes it's worth a large investment to reap the benefits of a great credit card. This was one of the best beef dishes Ive ever had on a plane. Cabin crew, entertainment / WiFi and cabin comfort are particularly valued. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Were so glad to have you here today While I usually avoid eating beef, theAlberta beef short rib was described as one of the specials, and consisted of slow-cooked Alberta beef served with chaga mushroom demi-glace, Yukon gold potato latkes, and green beans. Air Canada's Signature (business) class is excellent. Overnight, you want the sleep time. Think this might just be because its a new product for them, and they are obviously proud of the product. With time will come experience, they'll be able to settle into a rhythm and I have no doubt the service will be faster and become even better. @John AC probably have a better lounge product in YYZ/YYC for sure. Seat 4K. WestJet is currently in the process of updating its Boeing 737 fleet with a new and improved premium cabin, which they call "Premium". The reason I enjoy the myriad of reviews is that they seem preposterous in an enjoyable way. There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). The lounge itself was quite small, but I enjoyed it for the most part. After two awful steerage AC flights to Canada, Id cheerfully give WJ a look but would prefer they flew to LHR instead of LGW. Schedule is subject to change without notice. 5 North Fourth St Lindale, GA 30147 (Map & Directions) Phone: (706) 291-0470. Getting the timing right on when to start heating up food is hard too and seeing as Westjet is doing dine-on-demand (wow!) Stories of 3 to 4 hour services were not uncommon on the initial flights. See BBB rating, reviews, complaints, contact information, & more. Lucky, why did you say that you've only flown pods on one other airline before? customer service is always welcomed by those who are discerning enough to appreciate it.. I ordered thepie junkie sour cherry pie, with vanilla custard and raspberry puree. @Mark. Duration: 8hr30min WestJet business class signature cocktail & popcorn. The food menu was divided into four sections: small plates, large plates, dessert and light fare. Uber Cash and Uber VIP status is available to Basic Card Member only. As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. Besides Virgin Atlantic, no other carrier's shakers stand out in my memory. Welcome onboard, were so glad youre here today. @ronnot sure which flight you are on that it takes SQ 2.5 hours. Standard FA crew positions have one FA do nothing but be the J class cook. Tuesday, April 30 Creepy nonsense. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. Whoever SQ fanboys here should fly them more frequently. The crew on this flight was fabulously friendly. Overnight, you want the sleep time. Thanks. I once forfeited the business class meal and slept the entire time. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Next to that were the two enclosed compartments. My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. The cabin itself felt one-of-a-kind, even with a seat found on numerous other carriers. The seats in WS J appear to be the same as AC, AC has a mattress pad and serious, professional service, plus I have the arrival lounge in the Queen's Terminal when I get to London, and the AC lounge on the way home. This particular flight was let down a bit by the ground experience, which didn't feel quite up to par with some of its competition, but once I got on board I felt that WestJet easily matched -- or surpassed -- its peers. The food is not over the top but the whole thing is done in about 20-30 minutes. I had a truly memorable flight with WestJet. What makes you think you are in the majority in thinking they matter? See more about our ethics policies here. Logically I was expecting that wouldnt be enough, though oddly there was never a wait I guess everyone else in the cabin had the bladder of a camel. The time to book your getaway is now with our new travel ready tips. Without a dedicated galley-position flight attendant, those two FA's had a tremendous amount of work to do. Arrive: 10:50AM (+1 day) Thousands of dollars oneway to Gatwick? I'm based at YVR and prefer flying WS over AC domestically at least. ^Total price one-way per guest. Seasonal start and end dates apply and are indicated in the booking flow. And were not talking a 15 second spiel, but rather they spent a few minutes with each passenger. Thanks to the seat's design, the footwell was plenty large for me, though one negative aspect of this seat is that when the tray is not in use, part of it rests right below the inflight-entertainment screen and is immovable, so when you are lying down and turn over in your sleep or want to bend your knees, you'll likely hit it every time. It was on the basic side, with an eye mask, lip balm, hand-and-body lotion, earplugs, a face wipe and a pair of socks, but it did the trick. It was slightly overweight, so it wasn't allowing me to send it on to Calgary Airport (YYC). The 16 seat business class bedding is great as well, with a plush pillow a... 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