Putting in the regulator so that I can use the propane at my house. WHIPPANY, N.J., Feb. 2, 2023 /PRNewswire/ -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its first quarter ended December 24, 2022. On Dec. 13,2001 Suburban Delivered to my home ( I was on automatic fill up) As is, I have a fireplace that I can not use because I have your tank. Our business is customer satisfaction. Just letting you know I no longer need your service (customer for 13 years, I'm changing to another company. I have had two instances now when Ive called to confirm delivery dates and have been told a Lake Stevens,WA office has been giving me the same BS run around and story since Dec.6th. i got one better. success : function( response ) { I was advised this year when I received my delivery of 9 gallons (Apparently that was all they could squeeze in after 18 months) that there has to be an inspection every year. Please complete this form to request a review of your complaint by an attorney. else if (jQuery('.description-form span#product').length > 0) product = jQuery('.description-form span#product').html(); The lawsuit looks to represent Siskiyou County consumers who were billed by Suburban Propane for unconsumed propane gas at any time during the applicablestatute of limitationsperiod. So, they came over to check things when I was at work, and this is how they fixed t he problemthey put in an extra tank!!!! Not heat. Thank you, Desired outcome: Suburban Propane is a national propane supplier that has fueled America's propane needs with delivery, installation and customer service for over 90 years. They insisted that I owed them this money. }); Specializing in propane, heating oil and refined fuels, as well as the marketing of natural gas and electricity in deregulated markets. fee, Which really made me angry. I called to have tank locked at the beginning of December when I moved out.A few days later, suburban said a worker was ill and they would have to go the following monday. estLng : estLng Last fall, Suburban did price gouging but they were willing to negotiate, but this August 2022, when they charged us $5.79 a gallon, about $2 more per gallon than others locally, they would not. Desired outcome: Grown to hate them after reading I am not the only one. I paid them over $1 million in commerical account over 19 yrs ago. I suggest everyone on this list go to Google and Yelp and tell people to join the class action suit and give them a poor rating so that others do not get swindled. The lawsuit states that after the COVID-19 pandemic began and California was put under a state of emergency, residents of Siskiyou County, the northernmost region of the state, with a population of roughly 44,000, were besieged by unconscionably high bills from the defendant for the delivery of propane gas to their homes and businesses. Havent pursued legal action again Suburban yet. I live Nampa Idaho. The company is a big joke. email [protected]@gmail.com I like to have them removed ASAP, God for bid of a accident that results in someone getting hurt or my property getting damage and this claim to really to get bigger. home The price seems to go up each time they come and I haven't informed of the price ahead of the time. We offer a wide range of storage options to fit your needs, whether you've got a lot or a little to store. There has been no response. I called two local suppliers and their prices were $3.39 and $2.329 per gallon respectively. estLng = parseFloat(getCookie("estLng")); This class action lawsuit was filed on 04/08/2022 in U.S. District Court. I do not mind paying when I order it. My mother passed away last January, and it has not been decided what we were doing with the house, so when Suburban came to fill the tank I askjed them not to because of the aforementioned situation. Copyright 2023 Suburban Propane | All Rights Reserved. The furnace was not working due to a part, so was shut down for weeks. jQuery('.description-form p.form-list select#product').focus(function(){ Desired outcome: Oh and I will be filing a complaint with the Idaho Attorney general and will be pursuing others to maybe join in a class action. GIVE THEM BACK THEIR BRICKS when flipping tanks. Finally got the tank picked up and now they are wanting to charge me $124.98 for picking it up, they didnt even have to disconnect it cause it has been disconnected for a long time. August 26, 2014, 9:12 am. I finally paid them because they threatened to cut my service even though ALL I WANTED WAS FOR THEM TO CORRECT MY BILL. No love loss here. for my The Safety Practices & Training Fee helps us to maintain our safety standards, which already meet or exceed Federal, State and Local regulations. Up until 2018, deliveries seemed ok and the budget plan I was on worked out. What was the outcome of this class action lawsuite against Suburban Propane? Suburban Propane is charging me $5.08. checkDescriptionFormCookie("description-form-product",".description-form select#product"); Date Job Title State City Job ID Job Category Position Type; 02/24/2023: Customer Service Representative: TN: Nashville: 10449: Customer Service: Regular Full-Time I called it was time for my regular fill and I did not want to pay an emergency charge. they are charging me fees on top of fees to pick up my tank I have 200 gal. TikTok Class Action Settlement Of TikTok, Musical.ly and ByteDance Data Privacy Class Action Lawsuit. Suburban propane advertises they automatically fill your tank. . Because this doesnt meet their minimums, they tack on a $50 service fee fot not meeting the requirements. New cases and investigations, settlement deadlines, and news straight to your inbox. $ 4.37 a gallon. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. New issue they won't have a tank until the end of March and we are at 4% in the tankColorodo isn't fun with no heat besides an electric heater. I have a lien against me by Suburban from years ago that all started when I complained to them that there was some kind of leak or something cause I was going thru way more propane than ever before; almost double. I do not like paying when I was given no choice. Lawsuit. Dingmans . Now my issue is that is has been a month and half and I have been told twice that there is no time to pick up the (4) 100lb tanks that are still on my property along with two other 100lb tanks from the other company. Second year was a little worse but doable rate at 2.59 a gallon. day of site visit i call to find where they are and they had pushed my date out 2 weeks. Jan 28 my 50 gallon propane tank went empty. I called the company and stated it was egregious to charge that much for propane and delivered very unexpectedly. At this point, I never want to deal with this disreputable company again. Per the suit, the plaintiff has spent considerable time, effort and expense, and incurred anxiety and stress, in attempting to resolve the defendants allegedly egregious billing practices.. To Whom It May Concern: The first I saw of their price was $4.912 per gallon printed on the delivery stub. So ugly of an end. Any suggestions would be appreciated. My husband and I paid the final bill, though we considered it unfair. YES $10.339 a gallon. If you own your own tank is the gallon rate lower? Chris Dameron (Driver-Roanoke VA) our delivery guy was so very helpful, kind and efficient. At Suburban Propane, our mission is to serve our customers, employees, and the local communities in the 42 states in which we operate. Suburban Propane Partners, L.P. Thank you so much! We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. December 31, 2022 So we found a 100 pound tank and filled ready to get hooked up, called suburban and told them we where canceling and we need the tank gone can't hook up until it happens. I will also be getting in contact with my Senator Office. The agreement was not however a class action lawsuit since only a few individuals were being targeted. They still said we will try to get it next week but no guarantee because once again it's not an emergent situation that you are trying to make it out to becontinurd with another company will move their tank for me when they come to set upfor one it's not the responsibility of a company to move another company's product.yes I am sure they would but still! Plaid Class Action Settlement Of Plaid Data Privacy Class Action Lawsuit. Years serving our customers and their communities. WHIPPANY, N.J., Aug. 4, 2022 / PRNewswire / -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its third quarter ended June 25, 2022. var product = ''; This is an egregious abuse of ethical business practice, if not illegal, and is worthy of formal complaint to the Better Business Bureau, as well as potential legal action on behalf of the consumer. Seriously if I could give them zero stars I would. I need legal help. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. I am having a lot of trouble with suburban propane. When I paid the bill I was charged for an emergency delivery someone needs to talk to the driver so he can clear this up. They said it would be three weeks to put a regulator in, not happy but okmy fault. That I was erroneously charged. Well, it been 11 years and they have no record that they said that and my husband didnt get a contract with them they just drop off the tank when we were building our house. Click here to get notifications about new complaints of Suburban Propane. If at any time prior to this dispute being resolved, I discover that my gas tank has been disabled and/or its contents rendered inaccessible to me, I am prepared to report theft and destruction-of-property to the authorities. They are the worst company and Im canceling their poor excuse for service. A couple of years ago I was charged a huge price per gallon for propaneI complained and wanted to switch companies but Surburban told me that I couldnt because I had an underground tankI run a beauty salon businesss in my home so my hands were tyed to Surburban unless I signed a lease with them to be forced to get a lower pricewhen I locked into this so called lease the natural gas co. put in a lineand Surburban knew this and I had an $1800 credit with themthey made me put their fuel in my tank even though I had natural gas. Cutter Repel Citronella Candles Class Action Settlement of Citronella Candles and Foggers Class Action Lawsuit. Save my name, email, and website in this browser for the next time I comment. I couldnt have said it better myself Jane!! I have been using Suburban Propane for about five years. they over filled my tanks 2 times when i asked for 120 gallons and made sure they knew this before the driver was sent out . type : 'post', I told them if they were not out in one hour to remove their lock off my property the cops would be called!!! Kona Coffee Farmer Class Action Lawsuit Settlement. The Suburban Co. stated that we were charged $5.69 because we used a small amount of propane gas. I just remembered I would be charged for these new ones. A class action lawsuit was filed against Suburban Propane Partners, L.P. and Suburban Propane, L.P. (collectively Suburban Propane or Defendants) in the United States District Court for the District of New Jersey on behalf of a putative class of current and former residential propane customers of Suburban Propane (styled Robert Slack, Caroline Oat and Michael Farber v. Suburban Propane Partners, L.P. and Suburban Propane, L.P. , Case No. I also dont agree on this 300. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. During my conversation with the Suburban representative, I was told it was irrelevant that I had only received 2.1 gallons of LPG and that I was still responsible for paying the $151.29 minimal fee. These increases have greatly impacted our transportation costs when making fuel deliveries. 5.95@gal. Two years of not even knowing how much fuel I use because of the leaks. My mother who passed away in March was fighting paying a bill from surburbon propane that jumped from $50.00 one month to almost $400.00 the next month. The Transportation Fuel Surcharge is reviewed each month and is clearly itemized on your bill. Truth - is there no propane; no help; going out of business? We of course had to pay for the refill, but did not receive any credit for the gas lost due to their faulty equipment. You tell me how to go through a 200# tank every three months!? Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. It is not a rental. not to use this company! there gas prices are outrages they charge $2.39 for there summer fill up when others company s in my area charges under two dollars for their summer fill up. I been using Surburban Propane for about 11 years, the prices are outrages every time they come to fill my tank the prices go up and up. Alleged Excessive and Undisclosed Propane Gas Prices. Their rates sky rocketed in ways I never saw before. I am awaiting their response, and if I am not satisfied, I will also file a complaint with the MD Public Service Utilities Commission (which can only be filed after contacting the company in writing and receiving a response in a reasonable period of time). He is very dedicated, hard-working and has the customer always in mind. I had a house built in 2004 and had an inground tank installed. I do not have the option of switching companies because the apartment building I live in is all run off of one company and it is the landlords decision. Thanks. If it's Suburban Propane who installed the tank - then they have the right to charge you a rental fee and you may have been lucky that you didn't pay it for several years. Now they want almost 4.00 dollars a gallon. jQuery( document ).ready(function() { SUBURBAN-PROPANE Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: suburban-propane. I questioned having the tank removed and getting a smaller tank but it would cost me hundreds of dollars. I own my tank. About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. I contacted your customer service about 6 weeks ago to get a reissued check, They indicated that it would be no problem. I asked her how much was my bill for the fill up? Is this your company? He left me the bill no emergency charge because it was not an emergency delivery. Peloton Sales Tax Class Action Lawsuit Complaint Filed In New York. I have left messages for the person responsible to issue the check, and have received no call back. We have been requesting propane for a couple of months now and we keep getting told that we are on the list but still no delivers. Reconnect fees will vary depending on whether or not the reconnect is scheduled during normal business hours. Their silence and avoidance of answers is increasing people's frustrations and ruining their trust..leaving us to assume the worst. they emailed the wrong email account for contract. I work for a volunteer fire department and they did the same thing to them! If they do, the liability should be theirs not mine. Not power. I wasnt asking for discounts or anything unreasonable. My name is John Foley Cell # [protected]. It provides propane to over 750,000 customers in over 30 states and 300 locations. In addition, I filed a formal complaint with the Consumer Protection Agency regarding this companys on-going, unchecked unethical business practices. This charge is assessed when a customer does not pay a bill within the agreed upon credit terms. Finally i told them to stop, that i was switching to Petro and they continued to deliver. I called and talked to the manager and was told that someone would contact me befor the end of the week. The Safety Practices & Training Fee (which we formerly called the REG Fee) is charged to recover some of Suburbans safety related costs including, but not limited to, in connection with our own vehicle and facility inspections as well as our employee training and testing. I called them and stated this was outrageous for 5-6 gallons of propane. They have no contract with me, originally they told us when we moved in that we only had to use them for five years and than we can own the tank. at this, Select from one Six Flags Great America Class Action Settlement of Six Flags Great America Theme Park Biometric BIPA Finger Scan Class Action Lawsuit. The plaintiff claimed that a connection between the Weber grill and a propane cylinder failed. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. It's hard to believe that Suburban Propane would I get my refund of $198. I got a very rude person that couldn't give me a reason why or even an estimate on whenswitch to a rude manager that says they will pick it up when they can because it's not an emergent reason well yes it is.we run stove, heat, and hot water on propane. Somewhat my fault for not reading contract thoroughly before signing. There may be more specific results for "suburban-propane" For more specific results for "suburban-propane" Showing 1-25 of . That I was erroneously charged. Suburban Propane is a prime example of a partner who delivers Red Cross support where its needed for the communities we serve., Donna Morrissey, Director National Partnerships, American Red Cross. (Compl., 48, 56, 62, 63, 68, 73, 75, 78, 85, 86, 90, 96, 96, 100, 108, 112, 118, 123, 129, 132, 137). 12:33 21 Aug 22 "Very attentive and friendly team at Suburban Propane in Tallahassee. Allstate Encompass Esurance Class Action Settlement of Washington Diminished Value Loss Underinsured/Uninsured Motorist UMPD Class Action Lawsuit. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. Doing so places you under no obligations and does not establish an attorney-client relationship. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. The suit arose from a propane flash fire that occurred when the plaintiff was using a Weber grill. Checks returned for non-sufficient funds will initiate a charge to the customers account to offset the banks fees the company incurs and the time to reprocess the check. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. The suit alleges, however, that the plaintiff has been unable to close her account with the defendant and obtain her $150 security deposit. Plaintiffs alleged that the defendants failed to provide a proper warning about the dangers of using the propane gas cylinders. I did pay the rental fee, however. What a joke this company is. } I bought a house in 2019 with a leased underground propane tank. on May 19, 2010. High-end appliances for the RV gourmet with unparalleled features including residential size ranges, induction cooktops and outdoor kitchens. 10.0 miles away from Suburban Propane. We will try to put you back on the schedule so we'll call you back but we don't have any techs so it's not looking good. With more than 3,300 full-time employees, Suburban Propane maintains business operations in 41 states, providing . For each delivery I am charged transportation fees and a safety practices and training fee. Re: Bill Dispute Now, its $156.00 for the same usage. jQuery('.description-form p.form-list select#product').focus(function(){ Thanks. I just received invoice for 4th fill and I am being charged $6.59/gallon. Founded in 1928, Suburban Propane is the United States' oldest national propane company. Now two weeks latter No Calls. Most likely people are getting tired of them constantly refilling their tanks when it is not necessary. Suburban Propane's Residential Customer Service Agreement does not disclose the method by which Suburban Propane calculates prices, the circumstances under which it may impose fees or the amount of such fees. I must order gas once a year or pay a minimum delivery amount altho with covid I did not have a delivery in 2021. , Share Your Class Action Comments Below. This browser does not support PDFs. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. I finally feel we are in the right track, wrong! I don't live in a town. How about the fact they ignore call to stop delivery as tanks are full and our usage is minimal. Godiva Chocolate Class Action Settlement of Godiva Chocolate Class Action Lawsuit Over Belgium 1926 Representations/Labeling. 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Amount of propane gas was outrageous for 5-6 gallons of propane gas appliances for the fill up new cases investigations. It provides propane to over 750,000 customers in over 30 states and 300 locations arose from a flash... Service even though suburban propane lawsuit i WANTED was for them to stop, that i was to! 3.39 and $ 2.329 per gallon respectively messages for the next time i comment were charged suburban propane lawsuit because... 19 yrs ago each month and is clearly itemized on your bill about the dangers using. Fot not meeting the requirements in Tallahassee dangers of using the propane at house! On a $ 50 service fee fot not meeting the requirements a gallon our usage is minimal request a of!