You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. You may still be asked to prove your identity by retailers or revenue protection staff. It is the Account Holders responsibility to ensure payments are successfully processed. If your card is reading on otherbusesthere may be an issue with the bus drivers ticket machine. 10.2 Trio Adult Weekly and Young Person Weekly Tickets and Trio Adult Monthly Tickets may be renewed within three days before the date of expiry stated on the front of your ticket. 8. You will need an all-areas Saveaway for journeys across two or more areas, for journeys beyond the Merseyside boundary (by rail only) as far as Chester, Ellesmere Port and Ormskirk, and for cross river journeys only on Mersey Ferries. Features include: Interactive journey planner Public transport services from all operators All modes of public. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). Merseytravel Centres 22. services (see note 1 below) in the area you have. (a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels T-FLOW Concessionary travel Application pack. Terminating or Ending This Agreement(a) You may contact us at any time to end this agreement and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any monetary balance on your Account (excluding free concessionary journeys which will be cancelled upon termination) . (a) In the unlikely event that there is any defect with any aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible; (ii) please give us a reasonable opportunity to fix any issue. 3.2 The Saveaway Ticket can also be used beyond the Merseyside boundary for trips to Chester, Ellesmere Port and Ormskirk provided that these journeys are made by via Merseyrail services only. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. Is my Term Time Ticket valid across all areas of Merseyside? For buses in your chosen area How long are the tickets valid for? If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. 11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided thatit has been reactivated in accordance with clause 6.3). merseytravel fast tag login deadly premonition 2 enemies lewis and clark called it the seal river codycross . You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. This booklet tells you about the options for adults aged 19 and over. We can also be contacted using the contact details set out in clause 2.2. Solo Tickets For buses in Merseyside Solo tickets are valid across Merseyside. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. Any refund in accordance with this clause 8.4 shall be processed by us provided that:8.4.1 the partially used Trio Ticket is surrendered; 8.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. 4. Who can use a Solo Ticket and when4.1 Adult Solo Tickets are for persons aged 19 or over. 3.3 Your Saveaway Ticket is not valid for use on: 3.3.1 One-off special event services, unless otherwise agreed by the participating operators;3.3.2 Private bus, coach, rail or ferry services; 3.3.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.3.4 Any other services as agreed by the participating operators 3.4 You must use your Saveaway Ticket within the area(s) chosen for your journey. You should also read and accept the terms and conditions at the bottom of the page before you . 5.1 Each time you board and alight a bus, it counts as a separate journey. Click on "Buy Tickets" and select the ticket that best meets your needs. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. Bus operators may also have their own ticket which is more suitable for you check their websites for details. 5.3 You must follow any of our, or the operators, instructions when using a Trio Ticket when making a journey and you must let any driver, conductor or other member of staff of the operators examine your paper ticket at any time during your journey if asked to do so.5.4 Use of a Trio Ticket is only permitted by the person who initially uses the Trio Ticket for the journey (the Ticketholder). You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. You can combine different types of season tickets for journeys through different areas or zones. Acceptance of your proof of age is at the sole discretion of the bus operator. If the tag credit is exhausted alternative payment will be required. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. You must first use your ticket within 28 days from the date you buy it. 4.5.2 four weeks (Solo Apprentice 4 Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it. Each of the paragraphs within this agreement operates separately. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. My ticket is not scanning on the bus what should I do? If the T-FLOW balance is of credit is exhausted alternative payment will be required. 13.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace your card for free. Take your term time ticket to any staffed Merseyrail network station (except Chester). 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? I have activated my ticket on board the bus or at the station why does the status still show as pending? Saveaway Tickets are not eligible for replacement if they are lost or stolen. You can also check the status of your ticket here to make sure that it has not expired. Costs are detailed in the table below. More ITSO bus and rail tickets are now available for passengers in Liverpool area to buy online via the MetroSmart portal, as part of the Combined Authority's Smart Ticketing programme. (o) On the first day of April each year your account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any balance of journeys will be removed from your account and the correct allocation added(p) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. SeverabilityEach of the paragraphs within this Agreement operates separately. If you have a question about Railpass please contactMerseyrailfor help. Please make sure that you have a valid ticket for the day and area of travel loaded on to your smartcard. 10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. 4.3 Subject to clause 4.5, you can use a Saveaway Ticket on the dates for which it is valid and until 02:59 a.m. on the day following the expiry of the Saveaway Ticket. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. Walrus cards will disappear from circulation over time. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. This booklet tells you about the options for adults aged 19 and over. (f) We may stop providing the Fast Tag Scheme at any time. We advise you to register your card online so that we have a record if you lose it. Application means the formal application for membership to the Mersey Tunnels Concessionary Travel T-FLOW scheme, completed by you or completed on your behalf. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Solo Apprentice Weekly Ticket) which can be added straight to your Apprentice Travelcard and will be valid from the day you first use or activate it; and. (j) You must present your photo Id card and show this to the Customer Service Officer, you must also show your Disabled Persons (Blue) Parking Badge to Merseytravel staff if they ask to see this. (b) If you have any questions or complaints about the Mersey Tunnels Concessionary travel T-FLOW scheme please contact us. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitourwebsite. 4.2 Young Persons Solo Tickets are for persons aged 5 to 18. 8. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. We will write to you to let you know that we are going to stop providing the scheme and will let you know at least 14 days in advance of our stopping the service and will refund any monies you have paid into your T-FLOW Account. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. : Interactive journey planner Public transport services from all operators all modes of Public set in! Exclude, or limit in any way, our liability to you where it might be unlawful do... 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