Namely, claimants with an assessment award were more likely to prefer telephone over face-to-face assessments. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. Around two thirds (66 per cent) of PIP claimants and 79 per cent of those undergoing WCA reported feeling comfortable sharing information about their condition with the assessor over the phone. Note: Some claimants provided multiple responses. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Most claimants across both surveys (PIP- 83 per cent, WCA - 87 per cent) experienced no technical difficulties during the call. Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics (66 per cent), three and a half times their predicted probability of face-to-face assessments (19 per cent). As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. You will need to contact the assessment provider and request a home assessment. What a bad day is like for you - for example, on a bad day, Im so depressed I cant concentrate on anything, and getting out of bed is a huge struggle. WebIntroduction. Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. We use some essential cookies to make this website work. Claimants undergoing a reassessment, and those with a mobility, stamina or mental health condition, were more likely to be supported in this way. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Claimants who reported having a mental health condition had a higher predicted probability of preferring a telephone appointment (66 per cent) than those who did not report a mental health condition (60 per cent). The most common reasons for feeling comfortable with this assessment mode included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. Almost half (46 per cent) felt that video calls would allow them to see the assessor and build rapport. a friend of mine has been on pip for 2 years. Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Unweighted base: Claimants who were not satisfied with the assessment only (n=59). Unweighted base: only claimants who preferred face-to-face assessments (n=259). In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Having a mental health problem can be expensive. Crescenzo Pinto Over nine in ten (93 per cent of) claimants were satisfied that the assessor called on time and 98 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. More than half of the claimants (54 per cent) chose telephone assessments at this question, while a quarter (26 per cent) preferred face-to-face assessments. WCA claimants also wanted more information prior to the assessment or improvements to the conduct of the assessor. Reasons given for feeling comfortable with a video call included being able to see the assessor whilst staying at home and being able to give visual evidence of health conditions. The mental health conditions that qualify for disability in the UK are depressive disorders, dementia, chronic anxiety such as anxiety disorders, and bipolar disorder. Nearly one in three (32 per cent) reported issues with the questions (the way they were asked, type, focus and coverage). 63 replies 18.3K views. Eighty-nine per cent had the other person join from the same location, for 11 per cent the person joined the call remotely from a different location. You can score enough points and get either the daily living part, the mobility part, or both. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Be yourself; you want them to see you how The nature of claimants health conditions also significantly predicted their assessment preferences. Older claimants were more likely to report difficulties holding a handset or using a loudspeaker (19 per cent of those 55 years and over, compared to 10 per cent of those aged under 35), and those with mobility issues (20 per cent compared, with 8 per cent of those with no mobility issues). You can learn more about having an assessment at home by buying this book on this website. Eight in ten (80 per cent) of claimants recalled previously experiencing a face-to-face assessment, particularly if they were taking part in a reassessment (96 per cent), but also those submitting a new claim (64 per cent). Women had a strong preference for telephone assessments over face-to-face even after controlling for other characteristics. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing As with the regression analysis for claimant preference between two channels, only the assessment outcome was a significant predictor of claimants preference from a choice of three channels. In addition, claimants were asked to identify any topics in relation to their condition that they found difficult to talk about over the telephone. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Only one variable whether or not the claimant reported a mental health condition was significantly associated with a claimant preferring a video assessment in this model. This type of response was more common for women (41 per cent) than men (31 per cent). The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Always explain how doing something would make you feel afterwards and the impact it can have on you if you had to do it repeatedly in a short period. Ninety-five per cent of claimants agreed or strongly agreed that they were able to explain how their health condition or disability affects their daily life. Claimants who went on to say that they preferred face-to-face over telephone assessments were less likely to report the information as helpful (84 per cent) than those who preferred telephone (92 per cent) or expressed no preference (93 per cent). You can score enough points and get either the daily living part, the mobility part, or both. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Seven per cent of claimants said they found the assessment tiring or needed to take breaks. You will need to contact the assessment provider and request a home assessment. Three quarters of claimants (75 per cent) reported being satisfied or very satisfied with their experience of how the telephone assessment was conducted. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Hopefully you will be "lucky" A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel, for example those disallowed PIP were less likely to prefer telephone assessments. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Claimants who were awarded PIP were more likely to be aware (70 per cent) than those who were disallowed PIP (51 per cent). Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. someone helps or encourages you to go out. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. For both genders, predicted probabilities of preference for video assessments were very low, at 14 per cent for women and 12 per cent for men. This assessment is also not depending on your medical treatments. Asked as an open question in the survey. When then asked which of the three channels they would prefer for an assessment, 15 per cent of claimants changed their preference to a video call. Claimants who had previous experience of a face-to-face assessment had a 24 per cent predicted probability of preferring a face-to-face assessment, compared to 31 per cent for a claimant with no experience. Pip telephone assessment experience. New claimants were more likely to say they would have liked more information. Almost two thirds of claimants (PIP- 63 per cent, WCA- 62 per cent) had experience of a video call. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. You may be required to send medical proof of why you need to take the PIP assessment with questions on mental health in your home. This allows us to adjust our estimate of the relationship between our variable of interest and a respondents channel preference to ensure that this relationship is not driven by differences in the other variables included in the model. You can ask for an adjustment of your appointment date for your PIP assessment with questions on mental health by calling your assessment provider using the contact number in the appointment letter. Only 28 per cent were predicted to still prefer face-to-face, compared to 26 per cent given a two-way choice. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. It is paid to make a contribution to the extra costs that people may face because of their condition or disability to help them lead independent lives. In some cases, you might be able to argue that they are discriminating against you. Claimants who had gone on to be placed in the LCWRA group and those undergoing a reassessment were more likely to have sought support. We and our partners use cookies to Store and/or access information on a device. However, as we examine later, preferences for the mode of assessment were also highly associated with the outcome of the claim. Nearly half (47 per cent) of PIP claimants and one in three (32 per cent) of those undergoing WCA drew on additional support or information before the assessment beyond DWP or the assessment provider, most commonly a friend or relative. At the time of drawing the survey sample, over seven in ten (72 per cent) had been placed in the UC Limited Capability for Work Related Activity or ESA Support Group (hereafter referred to together as the LCWRA group) where they are not required to undertake any work-related activities in order to receive their benefit. Similarly, 97 per cent agreed that the assessor listened to them and made sure they understood what the claimant was saying. You will be required to talk about how your condition affects you despite detailing it in your PIP form. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. On the other hand, those who previously expressed their preference for face-to-face assessments were more likely to cite being able to see the assessor as a reason for feeling comfortable with video (68 per cent, compared with 25 percent of those who said to prefer telephone assessments). Claimants were then asked if they agreed or disagreed with statements about the assessors conduct of the call. Claimants were asked if they had previous experience of video calls via laptop, tablet or phone. Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. 30 September 2020 at 8:04AM in Disability money matters. No two people are affected in the same way but let us look at some of the For example, 24 per cent of those with a mobility condition, and 27 per cent of those with a mental health condition, had someone supporting them during the assessment (compared to 18 per cent of those without mobility and 20 per cent of those without mental health conditions). Claimants who did not report mental health conditions were more likely to feel comfortable sharing information about their condition (76 per cent) than those with mental health conditions (55 per cent). The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). Figure 45 shows that, after holding all of the other model variables constant, the estimated probability of a claimant placed in the LCWRA group preferring a telephone assessment was 70 per cent compared to only a 15 per cent probability of still preferring a face-to-face assessment. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! You can learn more about autism in affected people by buying this book here. Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). A health professional will carry out your assessment - they'll write a report and send it to the DWP. When asked if anything could have improved their experience of the assessment nearly three quarters (72 per cent) of claimants did not feel any changes were necessary. Of those who did not feel able to explain how their health condition affects their daily life, 45 per cent felt that the assessor did not listen, seemed uninterested or was not understanding of the claimants condition or situation. Claimants who reported a mental health condition were significantly less likely to prefer video assessments, with a 10 per cent likelihood of preferring video appointments compared to 15 per cent for those who did not report a mental health condition. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Claimants who said they preferred face-to-face assessments were also asked to give reasons for their choice. This question does not signify your ability to walk. When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). The PIP assessment with questions on mental health is a great opportunity for you to talk about how your mental health condition affects you. For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. To help us improve GOV.UK, wed like to know more about your visit today. Here, only the PIP assessment outcome was a statistically significant predictor of channel preference. Can I cancel something I've done when I'm unwell? Assessments will now either be paper based or telephone. Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. Answers were coded afterwards. Unweighted base: all respondents (n=1133). We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. Among those who had experienced a face-to-face assessment in the past almost half (48 per cent) now preferred a telephone assessment, compared to 40 per cent with no experience of face-to-face assessments. Most claimants reported no other practical difficulties during the call but more than one in 10 (PIP - 15 per cent, WCA - 13 per cent) had problems holding the handset for the duration of the call or not being able to use a loudspeaker. Daisy2016 Forumite. Eighty-three per cent of claimants experienced no technical issues during the call. Women were also more likely (66 per cent) than men (56 per cent) to report using video calls in the past. Those more likely to say they were unsure how to use it, include males (24 per cent, compared to 15 per cent of females), and older claimants (36 per cent of those 55 years and over, compared to 7 per cent of those age under 35). All face to face assessments have been suspended for at least 3 months. Note: Some claimants provided multiple responses. Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. The health professional has already read your PIP form with the supporting evidence that you have to provide about your medical condition. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. Over three out of four (78 per cent) also agreed that the assessor listened to them and made sure they understood what the claimant was saying. If you have a disabling condition that makes you housebound, you can also request for a home assessment. In comparison, the probability of applicants preferring face-to-face assessments remained stable when they were asked to choose between all three options (43 per cent) compared to when they were asked to choose between only telephone and face-to-face appointments (44 per cent). You might be able to argue that they would be comfortable conducting assessment. Would prefer women had a strong preference for telephone assessments over face-to-face even after controlling other. A home assessment needing to travel and it feeling less stressful in terms of coping on the and... 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