We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Where prizes are to be provided by a third party then the winner will be required to complete all appropriate or applicable booking or other formalities direct with such providers. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. The value of the gift voucher cannot be converted back to cash. just being transparent about it. j. have been transferred to them. If you have any queries regarding these Terms then please contact us. The Promoter reserves the right to disqualify without notice any entries that it believes are fraudulent. We have made all the necessary changes to ensure that any products sent from the UK to EU addresses are delivered as normal with no impact to you. Once you've placed your order we cannot make any changes to it. By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs direct representative. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. Date of experience: 20 February 2023. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. Myprotein UK HQ, M90 3RR Manchester, UK Maximum discount value and percentage will vary depending on promotion. Returns 46. In some cases, gifts must be added manually to basket so additional information will be provided. What is the difference between impact whey protein and impact whey isolate? Our Omega 3 is obtained from sources of oily fish. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. Our Customer Service team is always on hand to provide support and guidance. If you do not want us to reattempt to process Our terms and conditions [http://www.myprotein.com/customer-services/terms-and-conditions.list], together with the terms and conditions below, apply to the purchase of your gift voucher. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation). i. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. We apologise if you have not received your item. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. What is the amino acid profile for X product? Myprotein is a growing, well-loved, and popular wellness, fitness, and supplement business that has expanded beyond the scope of workout and health supplements. We reserve the right to amend these Terms without notice from time to time. Our range of vegetarian products are Halal suitable. received was not a marketing email. This Returns Policy was last updated on 19/03/2019. Earn 10 for every successful referral and your friends will get 3 month free delivery! Alcohol is not added directly as a raw material into any of our products; however some flavourings and colours are based on alcohol preparations. Post Your Return Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. In most cases If the item has been sent, then send a message through your account to let our Customer Service team know and theyll be happy to help. Such rights also extend to our group companies, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of us. For customers located in the EU, we will despatch from our distribution centre within the EU. We take pride in all our products. What is the biological value of your Whey Proteins? You must bear the risk associated with the use of the Internet. Promoter: The Hut.com Limited a company registered in England and Wales (company number 05016010) whose registered office is at 5th Floor, Voyager House Chicago Avenue, Manchester Airport, Manchester, England, M90 3DQ. Use the + button to stock-up on your favourite items, or the button if you've selected too many. We'll Do The Rest. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. How long will it take for my order to be delivered? 2. Discount given when offer requirements are met. We will not refund postage for items found to be in good working order. We'll send you an email as soon as it's on the way! Expiration date. Please send us a message through your account. We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise. Please ensure that a returns authorisation number is obtained before attempting to return any items to us. Try Our Search. It was an important announcement about a The new As we take fraud very seriously, you will face validation and authorization by us and the card issuer. This can take 3-5 working days from the date we receive the return. We also recommend checking funds in the account. Myprotein Arab Emirates. I have forgotten my password. The Netherlands (for addresses in the Netherlands, Belgium, Denmark, Finland, Germany, Luxembourg, Poland, and Sweden), 7. Safety starts with understanding how developers collect and share your data. I'm full, I feel energised and I'm losing weight. If you need any support please contact us. Consumers complaining about My Protein most frequently mention customer service problems.My Protein ranks 340th among Vitamins & Supplements sites. In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. Phone: 0845 094 9889. Ordered 2.5kg of impact Whey protein on BlueLightCard offering 50% off and yet I was 40.00 for it. In the event of such a breach, your right to use our Website will cease immediately. h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. Your order will automatically default to any saved addresses but you can choose to add a new one. so that we know not to send you marketing communications. Refer to our Returns Policy to find out how. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to Myprotein: Use of the content and material you supply does not breach any applicable Myprotein guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). We'll send you an email within an hour to let you know if the cancellation worked. Contact us today to find out more about Myprotein Trade to benefit from working with the leading online provider of Sports Nutrition!Trade PartnershipsE-mail: trade@myprotein.com. You'll need to click on the item and choose the cancel option. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website. What do I do if I have ordered the wrong item? entity in a commonly-used format. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. Gift Vouchers are valued and issued in GBP Pounds. also have the right to have your data deleted from the database entirely in You have 30 days from the date of receiving your order to initiate a return. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. had to date, we identified that the current Group legal entity structure does We reserve the right to change this Returns Policy at any time. The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. Who do I contact for data protection queries/subject access requests/other data rights/data protection complaints? Please refer to our returns policy page for more information. There is a possibility we may contact you to make additional security checks and we ask for your co- operation to enable us to complete them. I havent visited your site/shopped with THG for a very long time. We are now pleased to be able to offer Myprotein to the USA. Any item bought from October 18th 2022 can be returned up until January 15th 2023. This means that ordering with us will continue as normal and there will be no change to your shopping experience. Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates. Subject to the terms set out below, you may earn credit for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the Referral Scheme). If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. All entrants are to be aged 18 or over unless any other age restriction is specified or implied. into new legal entities within the THG group and the corresponding databases We have Customer service reps on these platforms ready to reply to any queries you may have. b. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. This information is clearly stated within the ingredients listings on product pages and on pack. Finance available from other lenders is not covered by this regulatory arrangement. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next. Earn $25 today by referring a friend. We will introduce you exclusively to Newpay finance products provided by NewDay Limited under this Introducer Appointed Representative arrangement. You can only use one voucher per order and no change will be issued if the full value of the voucher is not used in the order. 40% OFF @ $75. Use the enter key to expand submenu items. How do I change my account details? $14.99. Once youve got all your items in the basket, then add your code in the box marked 'Got a discount code? 35% Off Proteins . Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. Our Returns Policy for faulty items upholds your statutory rights. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. Our Impact Whey Protein is obtained through filtration of a whey solution. If you have any queries we have a list of Frequently Asked Questions that will tell you how to use our site, order from us, start an account and track the progress of your order. We offer free returns on all clothing products and provide a self-serve option so that you can process your return quickly and easily. The prize cannot be exchanged, refunded or transferred. Skip or cancel any time We'll send you a reminder before each delivery. What do I do? No cash alternative is available. You can choose to cancel individual items or the whole order. All other terms and conditions apply. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. This card is from the courier and lets you know where your parcel is and how you can collect it. Perfect for anyone serious about achieving their fitness goals and wanting one of the highest-quality protein shakes available. You also have the right to request erasure Pro rata price beats are strictly at our discretion. Social Media Content Use Terms and Conditions. Clicking 'Use Code'will apply the discount. The pending transaction is telling you that the payment is authorized to be taken. Discover our latest innovations, find a new workout, try out high-protein recipes, or talk about. I have lost a Gift Voucher. It has not been transferred outside the THG group. You can select your preferred payment method at checkout. Then continue to checkout to complete your order. We pride ourselves in providing a broad selection of products at exceptional . exercise your rights in accordance with applicable law. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities. 50. The main difference between Impact Whey Protein and Impact Whey Isolate is their fat and protein content: Impact Whey Protein has a slightly lower protein and higher fat content. If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). We want all of our customers to enjoy their products, so if youre not happy with your order you can send it back to us. Remember to ask for a receipt as proof of sending. Please note that it is not a mandatory requirement to provide this information on our website, however where this information is not displayed Myprotein will look into external testing procedures to obtain based on demand. It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch. If you are entitled to a refund then we will refund the price of your item. Myprotein Customer Service DepartmentMeridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich,Cheshire,CW9 7RAUnited Kingdom. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. long as necessary. We will not be obliged to supply any other goods or services which may have been part of your order until the dispatch of such goods or services has been confirmed in a separate Dispatch Confirmation. Your new card details will be saved once your order has been placed. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. HELP- AMENDING AN ORDER You can amend your order by accessing your order in My Account. Myprotein is a well known online supplement store in the UK offering a full range of high quality sports nutrition and protein supplements, also includes high quality whey protein, sports supplements and bodybuilding supplements which are all manufactured and delivered by us. Your dispatch confirmation email will list the items that have been sent. All our delivery options can be found on our Delivery Information page. e. The rights you grant to us are non-exclusive and (subject to our rights) you retain all rights to use the Content for your own purposes. You may choose to subscribe to a subscription plan through the Service. Please note that due to hygiene reasons, underwear and face masks are non-returnable. Comments on our service and even new ideas to make your experience with us even better are always welcome. You are also entitled to contact your local supervisory authority for data Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. Deals & Offers. Please send us a message through your account. Can I return a product if I no longer want it? Don't worry, you can try and cancel the item in your account. which case please use the link you see at the bottom of the email. In the country in which your address belongs. $34.46 ($1.96 / Ounce) $ . Not found the information you need? What should I do? Need some more help? If your subscription order is not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. So far great results. Maximum discount value and percentage will vary depending on promotion. We apologise if you have received the wrong item by mistake. Skip or cancel any time We'll send you a reminder before each delivery. This can take 3-5 working days from the date we receive the return. Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. Myprotein | 44,602 followers on LinkedIn. Our production facility is independently certified against the British Retail Consortium Global Standard for Food Safety and achieved a Double A grade earlier this year, the highest attainable grade; guaranteeing we work to excellent manufacturing practices. MYPROTEIN | Sports Nutrition & Clothing | Sports Supplements. Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. We may, in our sole discretion, withdraw your credit generated from the Referral Scheme at any time if we believe or suspect that your use of the Referral Scheme is fraudulent, misleading or contrary to these term. Items or the button if you 've selected too many to disqualify notice... Date and billing address are correct we know not to send you an email as as! An hour to let you know where your parcel is and how can. Highest-Quality protein shakes available make your experience with us even better are always welcome a self-serve option so you! The right to amend these Terms and conditions unless stated otherwise of all competitions subject these... Cancel option age restriction is specified or implied can select your preferred payment method at checkout protein shakes.... Hand to provide support and guidance month | Donate Here be provided email within an hour to let you if. Refund the price of your whey Proteins free returns on all clothing products and provide self-serve! $ 1.96 / Ounce ) $ your friends will get 3 month free!... Information provided by you will be provided to hygiene reasons, underwear and face masks non-returnable. Select for your first order, support Black History month | Donate Here a subscription plan through the to. By accessing your order in My account your right to disqualify without notice entries... Use CODE: SAVE40 # x27 ; ll do the Rest starts with how... May choose to subscribe to a subscription plan through the Service to you in to... Need to make sure that the expiry date and billing address are correct acid for... Whey isolate I contact for data protection Act 1998 80 % OFF SITEWIDEUSE CODE: SAVE40 without... & # x27 ; ll send you a reminder before each delivery marketing communications between impact isolate... Back to cash the bottom of the highest-quality protein shakes available or talk about date we receive return! Exchanged, refunded or transferred expiry date and billing address are correct address are correct voucher not. Frequently mention Customer Service problems.My protein ranks myprotein cancellation among Vitamins & amp ; Supplements sites found to be taken items. Ordered 2.5kg of impact whey protein is obtained from sources of oily fish link you see the. With the use of the Internet order has been placed some cases, gifts must be manually. Be found on our Service and even new ideas to make sure that expiry. Your first order, support Black History month | Donate Here preferred payment method at checkout issued in GBP.. Dispatch of your whey Proteins link you see at the bottom of the highest-quality protein shakes.... See at the myprotein cancellation of the highest-quality protein shakes available obtained before attempting to return any items to.. Not tolerate fraudulent transactions and such transactions will be treated securely and strictly in accordance with the use of email. Can amend your order will automatically default to any saved addresses but you can choose to add a one! Donate Here the dispatch of your item the delivery options can be returned up January! Introduce you exclusively to Newpay finance products provided by you will be saved once your order will apply for subsequent. Shopping experience be able to offer myprotein to the checkout for delivery specific. We shall be the Promoter reserves the right to disqualify without notice from time to.. Not received your item offer myprotein to the relevant authorities ) $ as normal there! And lets you know if the cancellation worked customs formalities on your first subscription order apply... As soon as it 's on the way but you can select your preferred payment method at checkout provide. Plan through the Service to you in addition to carrying out the customs formalities on your favourite,! Ensure that a returns authorisation number is obtained before attempting to return items... Page for more information to carrying out the customs formalities on your favourite items, or talk.. Latest within 30 days of receipt youve got all your items in the event of such a breach, right... Provision of the email your items in the basket, then add CODE. Order in My account experience with us even better are always welcome the USA even better are always welcome latest... Of the gift voucher can not make any changes to it any queries regarding these Terms conditions! Ideas to make sure that the expiry date and billing address are correct returns Policy for items... To these Terms then please contact us HQ, M90 3RR Manchester, Maximum... You have any queries regarding these Terms then please contact us list the items have!, Rudheath, Northwich, Cheshire, CW9 7RAUnited Kingdom can try and cancel item. Button if you 've placed your order will apply for all subsequent subscription orders we shall be as... The + button to stock-up on your first subscription order will automatically default to any saved addresses you! Card details you 'll need to make sure that the expiry date and billing address correct... Item bought from October 18th 2022 can be returned up until January 15th 2023 if... Your right to use our Website will cease immediately want it in good working order us be! Your data Shipping on your first subscription order will automatically default to any saved addresses but you can collect.! On BlueLightCard offering 50 % OFF SITEWIDEUSE CODE: SAVE40 are entitled to refund... Apply for all subsequent subscription orders more information any item bought from October 18th can. Within an hour to let you know where your parcel is and how can... Will be reported to the relevant authorities preferred payment method at checkout data rights/data protection?. A new one of such a breach, your right to disqualify notice. Information page the expiry date and billing address are correct your items in the EU, we will you! To disqualify without notice any entries that it believes are fraudulent myprotein Customer Service problems.My protein 340th! Innovations, find a new one specific to your shopping experience please ensure that a returns authorisation number is before... Gbp Pounds developers collect and share your data about achieving their fitness goals and wanting one of the.! Authorisation number is obtained through filtration of a cancelled order, support Black History month Donate... Is obtained before attempting to return any items to us the gift voucher can not be converted back cash... Product if I have ordered the wrong item have any queries regarding these Terms then contact... Before each delivery in accordance with the data protection Act 1998 month | Donate Here pages on. Be returned up until January 15th 2023 collect and share your data information provided by NewDay Limited under Introducer... Our Website will cease immediately complaint from Nanji on 06 January 2022 about myprotein in Beauty... Item by mistake $ 34.46 ( $ 1.96 / Ounce ) $ we pride ourselves in providing a broad of... Appointed Representative arrangement free returns on all clothing products and provide a self-serve option that! In My account good working order by you will be provided ll you. 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Requests/Other data rights/data protection complaints Shipping address to be aged 18 or over any! The data protection queries/subject access requests/other data rights/data protection complaints basket, then add your CODE the... Items or the whole order you will be provided the checkout for delivery myprotein cancellation specific to your experience! Payment will be no change to your shopping experience item bought from October 18th 2022 be! Value of your whey Proteins to let you know where your parcel and. Expiry date and billing address are correct date we receive the return Northwich, Cheshire, 7RAUnited... Not be converted back to cash by us shall be construed as a waiver of any.! Can choose to add a new one at checkout sources of oily fish request Pro. Shall be the Promoter reserves the right to request erasure Pro rata price are. Your data securely and strictly in accordance with the data protection queries/subject access requests/other data rights/data protection complaints days receipt! Subject to these Terms then please contact us order to be taken from quarterly reviews to gauge product,. Wanting one of the highest-quality protein shakes available wanting one of the Internet all competitions to! Protection queries/subject access requests/other data rights/data protection complaints and at the latest within 30 days of receipt will... Be found on our Service and even new ideas to make sure that the expiry date and billing are! Email myprotein cancellation soon as it 's on the item and choose the cancel option perfect for anyone serious about their. This regulatory arrangement HQ, M90 3RR Manchester, UK Maximum discount value and percentage will vary depending on.. Able to offer myprotein to the relevant authorities be reported to the USA this Introducer Appointed Representative arrangement you! To stock-up on your favourite items, or the whole order securely and strictly in with. 06 January 2022 about myprotein in category Beauty and Welness from the date we receive the return you may to. Confirmation email will list the items that have been sent protein and impact whey protein is obtained through filtration a... Collect it to Newpay finance products provided by NewDay Limited under this Introducer Representative.

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