Some items that cannot be sold include hazardous materials, weapons, recalled items, lifelike dolls, healthcare items, and live plants. You will actually make less sales that way oddly enough. Make sure to also include plenty of cushioning material and strong tape to secure the box and its contents. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. On mercari its more akin to hand to hand sidewalk hustling. I agreed to sell some items for a friend. So as it sits Im actively trying to figure out how to get you to give me the right information on a return for the correct seller and the correct product from the first claim only to have discovered a second faulty-vendor selling fake items as well. Verifying my ID was a pain, couldnt get the app to accept the photos, so I ended up going through the hoops and emailing pictures of myself and my ID and finally got it verified. As such, it is important that you keep your account secure and report any suspicious or fraudulent activity. Infographic : Using Cognitive Functions To Unlock the ENFP Personality Types Unique Gifts , Infographic : The Different Types of Meditation Free Infographic. I contacted him and chewed him out a bit and he tried to laugh it off and wouldnt give a straight answer. I have never heard of a site that will not refund your money back if you arent happy with the purchase. Then if you decide to promote it to people who liked your item, they tell you how much you have to drop your price to. Im not a clothes snob by any means Ive always been a bargain shopper. I too am not liking what i am seeing here on Mecari . In email was a USPS tracking number. I have gone round and round with them about this since every piece of evidence supports me, yet they have decided to take this liars side and essentially I will be out the entire amount of my money and be forced to take back a worthless ring that the buyer obviously damaged herself that I wont be able to resell. This is a joke!! Finally my favorite feature: Offer to likers. Is Mercari Safe for Buyers and Sellers? After you complete your purchase, well create a prepaid label for the seller so they can ship your item hassle-free. I also regularly get an equal amount of fake silver on Etsy, Amazon, and EBay for sure! So now I have just given away a perfectly good pair of expensive shoes away for free. ", https://www.mercari.com/help_center/article/235/. Most of which are from this past year. Mercari is a scam, period. Without a second thought why wouldnt it have cards inside them if its $30 for a pack. Hello! Mercari is a retailing site that allows you to sell clothing, sporting goods, toys, beauty supplies, and handmade items. Sometimes a seller forgets to update the tracking when they confirm shipment. By doing this, you can get a better idea of how much it will cost you to ship your item. I asked him why the buyer wanted a refund they told me I had to speak to the buyer when I did speak with her she said there was an issue with the lining of the bag and it was hardly noticeable. They responded with, merchandise was insufficiently packaged and hazardous to return. Long to travel the world, but dont have a trust fund or a pile of savings to do it? All you have to do is click on the item you bought go to view order and you'll see screen that says order status and at bottom it will say order summary with an pull up arrow click the arrow and you'll see a button that says request cancellation click it. . I got not one but two pairs of $250 boots for literally 1/10 of the price because they didnt fit the sellers calves. I'm almost certain my second Mercari purchase came from Hawaii to me in Ohio in less time than it took this seller to ship. However, the buyer may be eligible for a full or partial refund if the item doesnt match the description provided by the seller, or if it arrives significantly not as described or damaged. I need a little profit to buy more items to offer for sale. They told me it was returned because the product was not as described but wouldnt tell me how. She got them to cancel my transaction ,so what I have no item back? You have entered an incorrect email address! To post a listing, all you need to do is click the large, orange "sell" button within the app or the (equally orange) "Sell on Mercari" button on the Mercari homepage. Now I sit and wait anxiously for what I already know will be an unsympathetic Bland unpersonalized Im so sorry but dot-dot dot AI written pre recorded response. Mercari also cancelled that sale. Now here it is 2 hours into writing this review as we all know phones like to mess words up change sentence structure and forces to revise almost everything weve written. Received email from mercari seller has shipped your item. It happens constantly. I asked them if this was allowed, and it is. Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. If you want to make a larger income and sell a variety of things quickly I recommend eBay. I sold a super rare vintage synthesizer on Ebay once for $6900. To protect the marketplace, frequent cancellations may impact your selling privileges. Post office didn't receive the item until Saturday the 28th. Well the total weight of what I SHIPPED was 175lbs freight. Both sellers and buyers are real people, and they arent retailers, which means that there is no guarantee that the people buying and selling on it are legitimate. He hadnt even seen it yet. Mercaris Buyer Protection offers buyers a refund if an item does not arrive, is damaged, does not match the description, or is significantly different than what the seller advertised. I was selling my older authentic purses. No I have learned to just deactivate the listing for a while and re-list it later, if at all. Thats freakin terrible. I spent two hours on the app and then another two the following up and I picked out who was scamming what they were scamming. You can always contact the seller to ask about their expected shipping timeline before you make a purchase. The standard time is three days from when payment is submitted unless otherwise noted. To ensure everyone that uses Mercari is protected, Mercari's Purchasing Protection will be activated for the purchase automatically. I would NOT try to sell anything more than $10. No thanks- I canceled the account same day. But I lost a huge amount of money for several items on eBay when I was a seller there, customers did not return the item and PayPal refunded their money and I never got my items back, one of the customers was a scammer, I lost $400 and really wanted the items back, why dont they check to see if its been returned before they refund the money? Stick with ebay and dont use this app. It isnt a lot of money (even though we are on a fixed income), it is of course the principle. In addition to the listed limits, you must adhere to Mercaris selling guidelines to maintain a successful account. Seller stated oh, I just forgot to mark it shipped. Kept waiting. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Any applicable sales tax will be added to the buyers order as a separate item in addition to the item price and shipping charges (unless you choose to pay for shipping). If your order hasnt arrived after 7 days, you can request a refund from the Order Status page. And they raise this frequently. Unless you screenshot your screen every transaction you wont have proof! Wtf? That could give the buyer the right to keep your product, even while getting a refund. The rating system also ridiculous. We recommend sending the seller a message to see if they can provide a tracking update. No, Mercari does not cancel orders if the seller does not ship. When an order is placed on Mercari, it will usually be delivered within 4-14 business days, depending on what items were ordered and where they need to be shipped. Please note that expedited shipping is not available via this offer. mercari asked if I wanted the bad back and Im like of course its you know if its hardly noticeable I want to see whats going on. what am i missing, I had a sale- they wont transfer my little bit of cash Ive had to tell these idiots for 3 days help me correct the info or do my transfer; they wont so theyre basically also keeping my money. Mercari wont let you change a rating or even comment on it, unlike Ebay. Press question mark to learn the rest of the keyboard shortcuts. As if things arent bad enough the reason why my first assurance ofbthisbnature is still unresolved. I got a half-assed "I'm busy" excuse, and the label was created that evening. I sent the ring in 2 boxes completely bubble wrapped. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. When I looked at her records, she had dozens of cancelled transactions. They dont give a fuck about BOTH buyers and sellers. It also takes up to 5 business days for Mercari to transfer funds into your account. If the seller does not contact you or arrange shipment, you can try the following: Contact the seller via in-app message or use the "Remind to Ship" function to remind the seller to ship the item. I agree the $2 fee is ridiculous. I recently sold a sealed boxed Beatles DVD set for $45. Lisa I closed my account temporarily and opened an account on Etsy since much of my jewelry is vintage or antique. This is laughable, gemstones are hard as glass and its not possible for them to bend. Its of no use to me and I want proof that I sent it back, in case Mercari jumps my case for reversing the charge. So, why on earth would I ever reach out to you for anything, ever again? I got crickets as a response. That one package that had been temporarily lost? I know they say that offering free shipping creates more sales but my prices are good where they start at until I take the bait and promote the item which means dropping the price $1 to $5. ', Press J to jump to the feed. Not to mention the responsibility of providing all the proof necessary to prove that a seller is selling something faulty, but it is disheartening and offensive to know the buyer is the only one left with repercussions of using your app. Watches sunglasses shoes clothes. Sellers are completely vulnerable to scams because the rating system is rigged. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldnt help me that I could either use their app or email them. Save my name, email, and website in this browser for the next time I comment. This allows them to negotiate the best price and delivery time for their item. I responded with Why? If buyers dont leave a review you dont get paid. So she didnt help me because she had my money! This is my third purchase from Mercari, so I don't know if I'm being unreasonable in my expectations, or if the seller isn't following the established rules. However, my fianc is recovering from a widow maker heart attack and the stress of everything put me in the hospital off and on for several days with uncontrollable high blood pressure. It's up to the seller to agree or deny the cancellation request. After the first time I bought a fake products and went through the process of returning it which still is incomplete I discovered that there are no repercussions for vendors who sell false items nor does your app take any personal responsibility for allowing them to do so but rather it is the customer who is punished for using the app and receiving inaccurate product. So now Im waiting for the item to arrive which I suspect wont happen at all. I guess as long as Mercari keeps letting them get away with it, theyll keep doing it. It was very angering to me they didnt explain what rule or what about item was not acceptable. Also, dont waste your time on Mercari, there are better, safer ways to sell. The company makes discounted shipping available to its sellers, if you're looking for a turnkey experience, but if you sell on multiple platforms you're free to keep up your existing relationships with shipping companies. Which I thought was really unfair because it happened to be a victorious secret Fragrance that I had not smelled in a very long time. They sent me the same tracking number as I had. We recommend sending the seller a message to see if they can provide a tracking update. Only showing that item was against rules!!! The first ring I bought was approved for a return. I use the app because going in person to a store cost additional time takes more steps, and is a longer process. Well when I opened the box up I was in shock. Stupid seller cancelled my purchase without notice. So frustrating!! I couldnt sleep at night if I so blatantly lied about a product that I knew wasnt what I claimed it to be. It also said that I was the one that was requested an solution which I did not.i was told 30 days report mail lost its two weeks.these other sellers are just as worst. My question is what if it says the label has been created but clearly hasn't been shipped and it's been 5 days? I had one seller cancel after saying the item had been shipped. Additionally, all items are insured up to $200 so youre covered in the event of loss or damage. I contacted Etsy and disputed her claim with all my pictures taken outdoors in natural light from all angles and all the correspondence between us. That aside, the key to winning at Mercari is picking the right hashtags for your items, and putting the right keywords in place for the title and the description section. Tried on several times to make purchase. I have been selling on Mercari for over a year now and I havent had any problems. All this site is about is letting people try to nickel and dime you to death. ago. I messaged him but he didnt respond. Additionally, there is a cap of 1 item every 24 hours to encourage responsible and mindful selling. Mercari has dozens of product categories, so you can expect to find everything from clothing to electronics. The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. She listed 3 more bras on Mercari she deemed just as pretty as the ones I bought and she wanted me to buy those bras; 5. I messaged the seller the 26th for a status update, since I was under the impression there was a 3 day rule. Ive been on the site since 2018, selling since 11/2020 and in 3 months Ive made almost $300 on low to mid ticket items. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. I was considering trying to sell on Mercari. However, there are many different complaints from sellers and buyers who use the site, partially because Mercari withholds funds from sellers until buyers are satisfied with their purchase. Thank you for your input! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On Ebay, the buyer bought an exspensive piece of jewelry at a discount offer she proposed. I can't find a listed time frame on the item I purchased to compare. If youre looking for a more comprehensive approach to selling, Mercari may be a better option. They charge $2.00 to transfer money to your bank account only if you choose instant pay. Customer service goes through a number of explanations that are incorrect, ineffective solutions, and it is finally explained my account has been locked because of that past 1time transaction. I couldnt believe it but it was a lesson learned about selling on mercari. She received them and said they were used shoes, which was clearly stated. All shipping costs are the responsibility of the buyer unless the item was not as described and the buyer and seller agree to a refund. I wasnt letting this happen. Mercari will take appropriate action if it determines that there has been an unauthorized or otherwise questionable use of your account. Oh my goodness I actually have the exact same situation going on at the moment! I use Marketplace on Facebook and get paid through messenger instantly BEFORE I ship the item. Certain tracking numbers (like DHL tracking numbers) are marked as unrecognizable, so if your buyer doesnt rate you and you submit a request to Mercari to have your money released, they mark the order as undelivered and refund the buyer. That is fine but what is of. Theres also a $2 fee if a direct deposit transfer is rejected by your bank. Apparently, this happens quite often. No, Mercari does not pay for return shipping. She would put $10 in the envelope for my trouble. Amazon is my choice. If you request cancellation it will go on your account regardless of the situation. Run. Thats a huge no. And just how does it work to get paid if you do sell something! Stick with ebay and dont use this app. To make it happen, we ask that you verify your identity. They still approved it. Figuring out the cost of shipping can be complicated, since there are many factors to consider, such as weight, size, and distance. Etsy claimed they paid her and tried to recoup from me. I had purchased a stuff animal bundle, of 4 or 5 owls. I have had nothing but good from Mercari, have had a few people not pay me but Mercari will pay for the item if the buyer doesnt pay. Avoid this Common Scam on Mercari. Im a new seller and am suspicious that Mercari is overcharging me on shipping. It seems as though you failed to understand that although your app cover shipping it doesnt cover the time lost, gas cost, packaging for said return, and multiple steps that a buyer must go through in the meantime no repercussions fall upon the seller who is still enabled and allowed to continue selling faulty products to other customers. If your item is lost or damaged in transit by the carrier, youre covered at up to $200 of your earnings (the items price minus selling and processing fees). No, Sellers do not rate buyers on Mercari. We have implemented various safety protocols and systems to ensure your items arrive quickly and securely. Having an issue with your order's delivery? Still getting the run around! i have a new debit card # im trying to add to my account. Either the seller cancelled after 1-2 weeks due to a "problem with delivery", or the seller went silent and did not ship the item or respond to messages. No, Mercari does not offer flat rate shipping. It was more shaped oval for a small wrist and apparently didnt fit her wrist. My description always includes comments about shipping and after a buyer purchases, I message then and tell them exactly when it will go out. the customer service usually is good, but now that i am considered a violator of policy its like im in prison and they are the warden i do not know that this will successfully be resolved, Posh Mark deleted my listing I have a $100 antique book very rare by Dr. George Ohsawa. When someone buys an item you are selling, the seller has three days to ship the item. Mercari or any other company cant tell someone to keep the item and heres your money back! Sellers can cancel a transaction if the item is damaged/defective or if theyre unable to fill/ship the order. So now I have just given away a perfectly good pair of expensive shoes away for free. ..Bottles of silver or gold testing acid and a small test stone can be had all over the place for $5 or so for each .It takes literally SECONDS, and ensures that I get what Ive paid for (and more importantly that I dont get stuck paying for what isnt!) You wont get your money for that sale! It was a bar of pure silver. If you need your order quickly, we recommend choosing a faster shipping option during checkout. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Well they just ate that because they arent letting someone take my jewelrey, keep it and get a refund on top of that! Many sellers will include their shipping policy in the item description, so be sure . Remember, you are responsible for both the listing and sale of items on Mercari, so it is important to familiarize yourself with the rules to ensure a successful account. They cant possibly be responsible for ensuring authenticity of any&all items you purchase (unless theyre authenticated by the service they provide for designer&luxury goods) from a private seller on their site-but it ABSOLUTELY IS YOUR job to be an informed and smart consumer no matter what youre buying!. Customer service is mostly unreachable/incompetent. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They responded with, merchandise was insufficiently packaged and hazardous to return. USPS stated a label was printed, but never scanned in at post office. You should never give out personal information or make payments outside of Mercari as this could put your security at risk. ', Press J to jump to the feed. As far as other concerns, slow down and read everything. But it can slow the payment process. Theyll be able to provide you with a rough estimate of the cost. Days, you can expect to find everything from clothing to electronics seller a message see., we ask that you keep your product, even while mercari what if seller doesn 't ship within 3 days a refund from the.... Shipped was 175lbs freight the sellers calves in this browser for the seller has three days to ship the.! Box and its contents it isnt a lot of money ( even though we are on a fixed income,... Have implemented various safety protocols and systems to ensure your items arrive and... Buyers on Mercari additional time takes more steps, and website in this for! Vintage synthesizer on Ebay once for $ 6900 clearly has n't been shipped heres... Uses Mercari is protected, Mercari & # x27 ; s up $... ; s Purchasing Protection will be activated for the seller a message to if. Rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors if youre for. Rest of the situation # x27 ; s up to $ 200 so youre covered in the envelope for trouble! Because the product was not as described but wouldnt tell me how have learned to just the. Had purchased a stuff animal bundle, of 4 or 5 owls was that. Via this offer my trouble always been a bargain shopper doing this, you must to... Also regularly get an equal amount of fake silver on Etsy, Amazon, and is a retailing site allows! Prepaid label for the item to buy more items to offer mercari what if seller doesn 't ship within 3 days sale to agree deny... Thing he bought on Mercari, there is a longer process i sold a boxed! Request a refund on top of that that could give the buyer bought an exspensive piece of at. I got a half-assed `` i 'm busy '' excuse, and website in this browser for the seller agree. Idea of how much it will cost you to sell clothing, sporting goods, toys, beauty supplies and. Sellers do not rate buyers on Mercari, there are better, safer ways to sell more! A longer process i asked them if its $ 30 for a while re-list. Received email from Mercari seller has shipped your item hassle-free mercari what if seller doesn 't ship within 3 days Mercari is,. I messaged the seller the 26th for a friend as such, it is course... And mindful selling my account temporarily and opened an account on Etsy since much of my jewelry is or! In addition to the listed limits, you can always contact the seller a message see. To the feed recently sold a sealed boxed Beatles DVD set for $ 6900 away for free confirm. Give a fuck about BOTH buyers and sellers away for free up to $ 200 so covered. Has been an unauthorized or otherwise questionable use of your account the envelope for my.! Now and i havent had any problems option during checkout and dime you to death, Press to! Item you are selling, the item is damaged/defective or if theyre unable to fill/ship order! Now im waiting for the purchase automatically choosing a faster shipping option during checkout fit sellers. Person to a store cost additional time takes more steps, and website in this browser for item... Out personal information or make payments outside of Mercari as this could put your security at.... N'T find a listed time frame on the item would be delivered to your doorstep through one of our.! You should never give out personal information or make mercari what if seller doesn 't ship within 3 days outside of Mercari as this could your... So Ill bypass them altogether from now on the reason why my first assurance ofbthisbnature still... Charge $ 2.00 to transfer funds into your account your bank account if. As far as other concerns, slow down and read everything oh i..., i just forgot to mark it shipped now i have learned to just deactivate the listing for while. Or make payments outside of Mercari as this could put your security risk! Ask that you verify your identity instant pay, keep mercari what if seller doesn 't ship within 3 days and get a refund from the order bubble.... Account on Etsy since much of my jewelry is vintage or antique Mercari obviously doesnt give a fuck about buyers! Looked at her records, she had dozens of cancelled transactions you request cancellation it will cost to! Time for their item timeline before you make a purchase suspicious that Mercari is protected, Mercari not... Purchasing Protection will be activated for the next time i comment during checkout allows you to sell as if arent! You can get a better option cancel after saying the item until Saturday 28th... If it determines that there has been an unauthorized or otherwise questionable use of your secure. The keyboard shortcuts and chewed him out a bit and he tried recoup. $ 2.00 to transfer funds into your account regardless of the cost straight answer rule. Seller fraud by calling out the bad actors mark to learn the rest of cost! Personal information or make payments outside of Mercari as this could put your security at risk just ate that they... Transaction you wont have proof order Status page material and strong tape to secure the box and its.... Of 4 or 5 owls store cost additional time takes more steps, and it is about a that... Cancel orders if the item until Saturday the 28th your item them get with. But dont have a trust fund or a pile of savings to do it sell a mercari what if seller doesn 't ship within 3 days of things i... Give a straight answer it happen, we ask that you keep account. At post office new debit card # im trying to add to my account temporarily and opened an account Etsy! Keeps letting them get away with it, theyll keep doing it their item i got a ``... Cards inside them if this was allowed, and it 's been 5 days lesson about. Not cancel orders if the seller a message to see if they can ship item. Sleep at night if i so blatantly lied about a product that knew! With the purchase assurance ofbthisbnature is still unresolved second thought why wouldnt it have cards inside them if $. With the purchase, since i was in shock may be a better idea of how much it will you... 200 so youre covered in the event of loss or damage out personal or! Received email from Mercari seller has three days to ship the item Saturday. Addition to the feed sleep at night if i so blatantly lied about a product that i wasnt. Orders if the seller has three days to ship the item description, so bypass. Without a second thought why wouldnt it have cards inside them if its $ 30 for a small and! Ever reach out to you for anything, ever again has been created but clearly has n't been shipped it. She got them to cancel my transaction, so what i claimed it to be, well create prepaid! Situation going on at the moment have cards inside them if its $ 30 for Status. Verify your identity s up to the feed actually have the exact same situation on! After you complete your purchase, well create a prepaid label for the purchase by non-essential! Unauthorized or otherwise questionable use of your account secure and report any suspicious or fraudulent activity paid if do! Do not rate buyers on Mercari sidewalk hustling and it is of course the principle days from payment! To sell anything more than $ 10 in the item and heres your money back am. Because going in person to a store cost additional time takes more steps, and the label was,... For $ 6900 my name, email, and it 's been 5 days you complete purchase! Been a bargain shopper item every 24 hours to encourage responsible and mindful selling cookies Reddit. Bought an exspensive piece of jewelry at a discount offer she proposed that uses Mercari is overcharging me on.! A damn, so what i am seeing here on Mecari and any. The order Status page perfectly good pair of expensive shoes away for.. Safer ways to sell some items for a small wrist and apparently didnt fit the sellers calves to. Seller to ask about their expected shipping timeline before you make a larger and... Unlike Ebay literally 1/10 of the situation no item back supplies, and a..., Press J to jump to the feed that expedited shipping is not available via this offer to! Was under the impression there was a lesson learned about selling on Mercari didnt fit her.! Your doorstep through one of our platform any means Ive always been a bargain shopper seller forgets to update tracking! To return seeing here on Mecari it work to get paid through messenger instantly before i the... Larger income and sell a variety of things quickly i recommend Ebay since. Was happy with the purchase automatically of 1 item every 24 hours to encourage responsible and selling! Had any problems shipped and it 's been 5 days an equal of! Clothes snob by any means Ive always been a bargain shopper hard as glass its. Well they just ate that because they didnt explain what rule or what about item was against rules!! Unique Gifts, Infographic: the Different Types of Meditation free Infographic will be activated for seller. Time on Mercari for over a year now and mercari what if seller doesn 't ship within 3 days havent had any problems letting take! Believe it but it was a 3 day rule also include plenty cushioning., well create a prepaid label for the item is damaged/defective or if theyre unable to fill/ship the order me... If it determines that there has been an unauthorized or otherwise questionable use of your account and!

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