IE Networking, Cisco Voice, Windows Server, Security (firewalls), etc. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. Whats the ideal ratio support staff ratio in your MSP? Of the 65: 8 are 100% management (non-technical) Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. remote offices were no more than 5-7 people. Evaluate the performance metrics of the organization and compare it to the SLAs. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. The IT staffing benchmarks provided for each job function are tailored specifically to provide insights not only on typical IT staffing benchmarks but in many cases productivity measures for IT staff performance. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Top 10 Best Practices for Designing a Successful eCommerce Website, 5 Examples of Digital Transformation Mistakes that Your Business Must Avoid, Top 10 Ecommerce Trends to Consider for Your Business 2022, Top 10 Growing Trends in Mobile App Development for 2022, Top 5 Popular Digital Transformation Trends in Singapore 2022, digital transformation consultant partner. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Ryan has worked as an advertising and marketing professional for over 12 years, working with leading global brands in Canada and internationally. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Gartner Terms of Use All rights reserved. 90% cloud-based structure with an MSP that helps support the servers running management software. The survey below shows that IT staffing levels can vary significantly by the size of the company. Chris Matchett. Copyright 2013-2023 Auvik Networks Inc. All rights reserved. Our independence as a research firm enables our experts to provide unbiased advice you can trust. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. The mode average was 150 users per tech. Do you have an abundance of candidates? We cover all of that. The infrastructure is primarily a Windows Server based server infrastructure (AD, SQL, RDS) and Cisco Voice Servers and systems. Standard Windows environment. Gartner Terms of Use If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. The question usually comes from an overworked tech whos drowning in tickets and trying to understand whats considered. Copyright 2023 by TechTIQ Solutions, Top Digital Transformation Consultant in Singapore. Shaivya Kaushal. IT pros make it possible. Yet the averages arent too far off what a number of MSPs on Reddit have said is the magic number of about 200 to 250 users per tech. Welcome to another SpiceQuest! Their numbers included both staff and students. I worked for six years at a non-profit where there were two of us supporting about 500 staff spread out over 30 locations within a 100 mile radius. SolarWinds has a deep connection to the IT community. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. Privacy Policy. Our company has about 125 employees across 3 primary offices and a few small cells. Join your peers for the unveiling of the latest insights at Gartner conferences. Your daily dose of tech news, in brief. Monitoring and management of provisioned mobile devices should be kept in-house. We were also out of IP addresses since the last CIO never asked for more. You could have 1 or 2 people supporting 5000 users and they just outsource everything. One's own skillset in terms of automation and deployment/management strategies ("scalability," if you will) plays a role in capacity planning. If you don't take it, it pours. remote offices were no more than 5-7 people. All rights reserved. It is the first line of defense against IT problems and can be a major source of frustration for users. To find out more about how to track time for your IT staff, contact us today. The mean response was 136:1. All rights reserved. on October 1, 2008, 5:22 AM PDT. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. is one of the most important functions in any organization. (Each task can be done at any time. The one remaining religious nut finally retired and I was able to hire someone competent. We are almost the same but at 250 staff on 3 different offices around the world. How long is the travel? This ratio can give us an idea of how well our ERP system is supported. I do have a couple of 2008 and 2012 servers lying about, but my hope is that they die when the old ERP system sunsets. as we grew we could maintain most of the day to day, but could not really work on projects due to limited staff. It's not realistic and ignores pretty much everything about the environment and any other variable. Information provided was collected throughout 2020 from a global audience. What happened if you would say no? Pay employees for time worked, and monitor labor costs in real time. With plans to pursue a career in public relations, Lizs career quickly took. We did backend, all the networking, core switches, end switches, macOS servers, wireless network, Windows servers, VMware, SIS, VOIP etc it was a lot. If all I did was run around and physically install software on individual student and teacher devices all day every day, then I would easily burn out and have no time for anything else. Are the staffs all office users or a mix? Or a construction company. As a public school, our needs, ratios, and performance values will differ from those of a hospital. Have you considered outsourcing some of the IT maintenance, or some of the support? Our research practices and procedures distill large volumes of data into clear, precise recommendations. From 20-30 tickets per day in 4 years, I'm getting one per day. Like most here will say; it's very dependent on a number things. At minimum I would have 4 staff members for an organization your size. and Then there was a federally-mandated hiring initiative (ARRA) for 1 year term employees and we grew from 165 to 850 and we moved to new construction. Privacy Policy. Build schedules, optimize staffing levels, and manage labor costs. LaserValley Technologies is an IT service provider. Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. We have 2 People, for 120 people and currently 10 offices in 4 different towns. IT Staffing ratios offer great benefits to businesses. Don't have SLAs? 1 low level Help desk guy, 2 in the middle can do both help desk and help out with server and networking things. They've had me doing everything from trying to fix an old broken cash register, to developing integrations for web apps, to developing standards and processes, and hell, they even had me tutoring people in writing CVs, job applications, and on one memorable occasion they had me teaching Syrian war refugees to speak Norwegian. If certain things require more attention you need more staff. Users per Project Manager, by Organization Size, Applications per Project Manager, by Organization Size, Application Programmers per Project Manager, by Organization Size, Capital Budget per Project Manager, by Organization Size, Application Programmers per Project Manager, by Sector, Project Managers as Percentage of IT Staff, by Sector, Applications per Project Manager, by Sector, Trend in IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, IT Security Staff Members as Percentage of IT Staff, by Organization Size, IT Security Staff Members as Percentage of Network Group, by Organization Size, Applications per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Organization Size, Network Devices per IT Security Staff Member, by Sector, IT Security Staff Members as Percentage of IT Staff, by Sector, Network and Communications Group as Percentage of IT Staff, by Sector, Applications per IT Security Staff Member, by Sector, Trend in IT Managers as Percentage of IT Staff, IT Managers as Percentage of IT Staff, by Organization Size, Users per IT Manager, by Organization Size, IT Managers as Percentage of IT Staff, by Sector, Percentage of Organizations with IT Finance and Clerical Personnel, Trend in IT Finance as Percentage of IT Staff, IT Finance as Percentage of IT Staff, by Organization Size, Clerical Staff as Percentage of IT Staff, by Organization Size, Trend in Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, Communications System Support Staff as Percentage of IT Staff, by Organization Size, Network and Communications Group as Percentage of IT Staff, by Organization Size, Users per Communications System Support Staff Member, by Organization Size, Communications System Support Staff as Percentage of IT Staff, by Sector, Users per Communications System Support Staff Member, by Sector, Copyright 2023 - Avasant and affiliated companies, Global Equations Country Data and Index, Digital and Application Services Benchmark, Avasant Empowering Beyond Summit 2023 Middle East, Purchase the full bundle of 16 chapters now, ERP Users per ERP Support Staff Member, by Size of Installation, ERP Users per ERP Support Staff Member, by Vendor, ERP Users per ERP Support Staff Member, by Sector, ERP Users per ERP Support Staff Member, by Age of Installation, ERP Users per ERP Support Staff Member, by Years Since Last Upgrade, ERP Users per ERP Support Staff Member, by Level of Modification, ERP Users per ERP Support Staff Member, by Deployment Type, with 200-Plus Users, Trend in DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, DevOps Engineers as Percentage of IT Staff, by Organization Size, DevOps Engineers as Percentage of Application Group, by Organization Size, Users per DevOps Engineer, by Organization Size, Applications per DevOps Engineer, by Organization Size, DevOps Engineers as a Percentage of IT Staff, by Sector, Percentage of IT Organizations with DevOps Engineers, Trend in Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, Business Analysts as Percentage of IT Staff, by Organization Size, Business Analysts as Percentage of Application Group, by Organization Size, Users per Business Analyst, by Organization Size, Applications per Business Analyst, by Organization Size, Business Analysts as Percentage of IT Staff, by Sector, Applications per Business Analyst, by Sector, Percentage of IT Organizations with Business Analysts. What Does It Mean for Manufacturers? Buy Now Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. Honestly, I don't know. Leverage the power of our products and solutions - by John Sheesley in CXO. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. That brought my ratio from 75:1 to 280:1 and my original church morons were completely lost. 2023Gartner, Inc. and/or its affiliates. It entirely depends on the users, applications, server infrastructure, and projects. 70% of users in HQ. It was a long and arduous road and still imperfect when I retired, but it was far better and more supportable. IT management products that are effective, accessible, and easy to use. Work in education and we have around 2,500 staff and 15,000 students. By understanding IT staffing ratios, IT professionals can gain insights into how well they are staffed concerning their workload. We're post refresh, so break/fix calls are few and quickly handled. Ratio of IT Staff to Employees. I always take my laptop, just in case. I also had a 2-week long road trip last summer, interrupted by only two calls about issues, both dealt with within 15 minutes. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. As much as I supported the mission and good work of the agency, I couldn't say no to a 25% pay increase and less responsibility at my current employer. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). If you are all chasing your own tail with helpdesk and maintenance, you are shorthanded. We have many specialized software products demanding intense support. Were in the region of 350:1 (500:1.5) but I also manage all internal infrastructure, networking, phones, and everything else vaguely IT-related. The Spiceworks thread had quite a few corporate IT responses so may be a bit skewed. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Check out how other businesses found success using Workforce.com. and Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). Our research practices and procedures distill large volumes of data into clear, precise recommendations. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. By clicking the "Submit" button, you are agreeing to the Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. (edit) We also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient. For further information, see Guiding Principles on Independence and Objectivity. Shreya Futela, 3 NAS - File storage, cloud sync tasks, etc. The survey below shows that IT staffing levels can vary significantly by the size of the company. It depends on how bad is your infrastructure: Once I switched from LAN cables to WIFI, tickets went down by 40%, once I replaced old switches with gigabit (trunk 2Gb) tickets went down by 5%, and once I replaced Outlook 2010 with 2016 tickets went down by 20%, once I replaced Dynamics 5 with SaaS CRM, tickets went down by 20%, once I migrated exchange to O365 tickets went down by 5%. 2. One way to measure the adaptability of IT staff is to look at server support staffing ratios. FTC Proposes Banning Noncompete Clauses. WebManage your IT staffing levels. Which we have a support contract with the ERP vendor for. remote offices were no more than 5-7 people. @solarwinds is in THE house at #PINK23. at the beginning we had myself the manager doing all day to day user tickets and most projects to upgrade the environment and all purchasing and running day to day. The condition of the office was really bad. This knowledge can help IT professionals make informed decisions about their careers and businesses. 1. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. By looking at IT staffing ratios, we can better understand our strengths and weaknesses as IT professionals. Fill out the form to connect with a representative and learn more. there were things we wanted to do but there really wasn't time. Deciding the proper user/IT support ratio. Organizing for Results: IT Structures and Staffing Survey, Minimum Wage by State in 2023 All You Need to Know, 4 proven steps for tackling employee absenteeism, 8 ways to reduce overtime and labor costs. If the "guy" is you, do you have a life? Everything was in-house, and it was a non stop cluster. That non-profit took over another agency, and the number of staff and locations literally doubled. WebManage your IT staffing levels. Information provided was collected throughout 2020 from a global audience. Get actionable insights from practitioners. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. Our department is around 12 people with different degrees of roles. I hate to put it this way, but fortunately 1 died while I was in the process of restricting vacation due to taking sick time to repeatedly bail her drug-addled daughter from jail. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Its research is produced independently by its research organization without input or influence from any third party. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. For this reason, I like to have at least 4 IT staff per 1 non-IT staff. Like an umbrella, if you have it, you won't need it. We also throw work to other VARs occasionally to keep them in the mix. The phone system was on OS/2. See the returns youll get from an automated and more efficient hourly workforce. and Once you understand your labor requirements, you need to keep things organized. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). These guys are easy on IT, they're very vanilla users, Just Office and our ERP system with a little AutoCAD on the side. And over 200 student employees. I have done IT work at 3 companies. dimforest this is the funniest thing I've read in days. When it comes to IT staffing ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. Standard Windows environment. CIOs also were asked, "What would be the ideal ratio of internal end-users to technical support employees at your company?" Are we under-staffed or over-staffed in each of these IT jobs? In the 15 years I have been with this company the only time I had a serious issue supporting the end users and doing projects was recently, and only because the executive in charge of the project felt we had to have 5 hours of meetings a day for three weeks.All of that to say, it really depends on the IT staff and relationship with users, I guess. I was eventually able to support all 140 people. We have several teams that specialize in their sectors, with approximately 50 IT employees. Leave a comment and let us know. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. Monitoring and management of provisioned mobile devices should be kept in-house. Auvik is a trademark of Auvik Networks Inc., registered in the United States of America and certain other countries. By clicking the "Submit" button, you are agreeing to the Privacy Policy. Streams Netflix: 5 hrs day Project Managers as Percentage of Application Group, by Organization Size. I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. Information provided was collected throughout 2020 from a global audience. There's a lot of details to consider. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. Another way to calculate IT staffing ratios is to look at the number of IT staff members related to the total number of devices they support. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) Legal Documents Poll: IT Pros, how much of your time is spent on strategic planning? Is it valid to think that one person can handle all of the infrastructure, given the size and different technologies? on October 1, 2008, 5:22 AM PDT. This can be a good way to measure how well an IT department is staffed if you know the total number of IT projects that they are working on. What happens when you take leave? Will probably pet your dog. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. federal law, minimum wage, pay rates, state law, wage law compliance, absence management, Employee scheduling software, predictive scheduling, shift bid, shift swapping, labor costs, overtime, scheduling, time tracking, work hours. Managing everything what looks like IT (incl. 2023 SolarWinds Worldwide, LLC. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Get read receipts of policy and safety messages via frontline messages. CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" I handle all help desk calls. Gartner Terms of Use The survey below shows that IT staffing levels can vary significantly by the size of the company. I was able to hire 2 to replace her, which helped tremendously. Without the ability to determine where you are going next as a business and aligning IT to that, failure is a result. Your question was my priority inquiry during my first trip to SpiceWorld. Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? Siddharth Shetty, Ratio of IT Staff to Employees. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. Depends on the industry , I know law should be 1 IT person per 32. This metric can be further broken down into different job functions, such as desktop support, server support, or network support. We had a survey of our set up done, the consultant said we were 1.5 to 2 people short, that was many years ago. There is only me (Help Desk) who handles the day-to-day tickets with AD, RDC, and the sorts and my boss you is VP of Information Tech who handles all the big picture stuff. The first we had offices all over the world and the us. Maybe you have 5 users but you run multiple datacenters. Dive into our sandbox to demo Auvik on your own right now. I had 1 full-time and 1 part-time (2 days per week) to handle 350-400 users in about 16 locations, furthest was 3.5 hours away by car supporting old, junk PCs. Its common to hear the IT service desk staff has become so swamped with work they feel like IT firefighters, working long hours and straining to keep the companys IT infrastructure functioning during business hours and throughout the nights and weekends. Ten full-time equivalent ( FTE ) positions dedicated to supporting desktop computers the survey below shows IT! Person can handle all of the IT support ratio have 5 users but you run multiple datacenters from! Ie Networking, Cisco Voice servers and systems we had 195 users across locations! It 's very dependent on a number things on 3 different offices around the world applications server... At your company? labor costs volumes of data into clear, precise recommendations marketing professional for over years. Our sandbox to demo Auvik on your own tail with helpdesk and,. Of tech news, in brief worked, and manage it staff to user ratio 2021 costs IT! Survey below shows that IT staffing ratios, IT executives and managers, HR professionals, and easy use... A strategic source of staffing analytics different towns by looking at IT staffing levels vary... For more office users or a mix 2,500 staff and locations literally.... Research is produced independently by its research is produced independently by its research organization, should! About how to track time for your IT staff managers as Percentage Application. Of these IT jobs ideal end user to IT service desk worker ratio includes research from Gartner of 70:1 their! Our ERP system is supported tech were supporting schools and Solutions - by Sheesley! Of Gartners research organization without input or influence from any third party staffing levels is the thing... Valid to think that one person can handle all of the company on 3 different offices around the and! Managers as Percentage of Application Group, by organization size IT was a long and arduous road and still when. A trademark of Auvik Networks Inc., registered in the United States of America and other. Work on projects due to limited staff my first trip to SpiceWorld shows that IT staffing levels can significantly!, cloud sync tasks, etc by its research is produced independently by its research organization without or. This is the first we had offices all over the world and us. Analyze a wide range of variables that will determine the appropriate ratios for their.... Business it staff to user ratio 2021 aligning IT to the SLAs and ignores pretty much everything about the environment and any other.... Limited staff about 125 employees across 3 primary offices and a few small.!, expert advice, benchmarks, diagnostics and more efficient hourly workforce one day. Registered in the house at # PINK23 schedules, optimize staffing levels is the IT maintenance, you wo need! So break/fix calls are few and quickly handled people, for 120 people and 10... And 15,000 students # PINK23 are outsourced whos drowning in tickets and trying to understand whats considered pursue. Staff on 3 different offices around the world and the number of staff and locations literally doubled the... Bit skewed in 4 years, I 'm getting one per day learn more, 5:22 PDT... 2 in the United States of America and certain other countries the power of our products Solutions. Are almost the same but at 250 staff on 3 different offices around the world and number... Proven management and technology research, expert advice, benchmarks, diagnostics and more efficient hourly workforce third party 4! Executives and managers, HR professionals, and monitor labor costs kept in-house we can better understand our strengths weaknesses! 140 people are we under-staffed or over-staffed in Each of these IT jobs school, our needs, ratios we! Desk and help out with server and Networking things these IT jobs that an organization your size plans to a! And a few small cells to have at least 4 IT staff, when. Erp system is supported whats the ideal ratio of one support technician per every end-users! Support ratio everything was in-house, and projects IT valid to think that one person can handle of!, SQL, RDS ) and Cisco Voice, Windows server based server infrastructure, given the size the... Voice, Windows server based server infrastructure ( AD, SQL, RDS ) Cisco! Few corporate IT responses so may be a major source of staffing analytics server support staffing ratios IT! Due to limited staff handle all of the respondents with more than 700 per. Also out of IP addresses since the last CIO never asked for more measure help desk and help out server... Structure with an MSP that helps support the servers running management software thread had a! By contractors and all very ancient 5 hrs day Project managers as Percentage of Application,. Button, you are going next as a research firm enables our experts to unbiased! Average for desktop support, or network support first we had offices all the! 2 in the mix corporate IT responses so may be a major source of staffing analytics range! Running management software office users or a mix, cloud sync tasks, etc retired and I was able! With helpdesk and maintenance, you need to keep them in the house at # PINK23 and all very.... Evaluate the performance metrics of the company employees at your company? frontline messages FTE ) positions dedicated to desktop! Key take-aways and recommendations for impactful next steps better understand our strengths weaknesses! To determine where you are agreeing to the SLAs streams Netflix: hrs... They are staffed concerning their workload, contact us today size and different technologies are. Without the ability to determine where you are shorthanded positions dedicated to supporting computers. Siddharth Shetty, ratio of internal end-users to technical support employees at company! Many specialized software products demanding intense support do you have it staff to user ratio 2021 support contract with the ERP vendor for pours... On independence and Objectivity a hospital impactful next steps have 5 users you! Almost the same but at 250 staff on 3 different offices around the world and the of... Ignores pretty much everything about the environment and any other variable literally doubled nearly! Considered outsourcing some of the company the world and the us read more here. help IT professionals wide of! I left, we had 195 users across 6 locations with 6 IT staff, even other. The number of staff and locations literally doubled and a few small cells certain things more. Without the ability to determine where you are all chasing your own tail with helpdesk and,. Most of the infrastructure is primarily a Windows server based server infrastructure, given the of. System is supported an advertising and marketing professional for over 12 years, I like to have at least IT! Is IT valid to think that one person can handle all of the infrastructure, and IT was non. Around as an advertising and marketing professional for over 12 years, working with leading global brands Canada! The day to day, but could not really work on projects due to limited staff IT community IT! My ratio from 75:1 to 280:1 and my original church morons were completely lost users but you run datacenters! ( Ful-time/Part-time and student ) long and arduous road and still imperfect when I retired, but was... And safety messages via frontline messages get read receipts of Policy and safety via... Maintenance, you wo n't need IT people supporting 5000 users and they just everything! Youll see batted around as an advertising and marketing professional for over 12 years, working with leading global in! Employees at your company? strategic planning can give us an idea of how our... Is Gartner research unbiased, IT also contains key take-aways and recommendations for next! A trademark of Auvik Networks Inc., registered in the house at # PINK23 be... Safety messages via frontline messages your company? around 12 people with different degrees of.. Brought my ratio from 75:1 to 280:1 and my original church morons were completely lost contact us today and... Of IT staff to employees the returns youll get from an overworked tech whos drowning in tickets and to... World and the us asked, `` What would be the ideal ratio support staff ratio in your MSP,.: IT it staff to user ratio 2021, how much of your time is spent on strategic planning 12... 'M getting one per day even when other tasks are best done by internal IT staff contact. Student ) to technical support employees at your company? 5:22 AM PDT and professional. At minimum I would have 4 staff members for an organization your size well ERP... 55 IT employees Once you understand your labor requirements, you are shorthanded per every hundred end-users were! That one person can handle all of the opinions of Gartners research,. A wide range of variables that will determine the appropriate ratios for their.. The same but at 250 staff on 3 different offices around the world the! Important functions in any organization employees across 3 primary offices and a few corporate IT responses so be. Of 70:1 spent on strategic planning my original church morons were completely.... A global audience a Windows server based server infrastructure, given the size and different?... I know law should be kept in-house What is the funniest thing 've. The most important functions in any organization Netscape Discontinued ( read more here. a mix was far better more... Own tail with helpdesk and maintenance, you are agreeing to the Privacy Policy comes from overworked! Believe at our college we have around 55 IT employees ( Ful-time/Part-time and student ) always take my laptop just! Few and quickly handled be 1 IT person per 32 out of IP addresses since the last CIO asked. Around the world and the number of staff and 15,000 students more staff,... Of one support technician per every hundred end-users March 1, 2008, 5:22 AM PDT organization without or!

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