Alternatively you can drop it off and use any box you want. Take your complaint beyond customer service and get a real resolution. Select a return option, follow the listed instructions, and press Confirm. Our team at the Xfinity Store will provide you with a receipt confirming your return details. so that you can confirm you did everything the right way. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. But you dont have to let that happen. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Note: Once the company receives your equipment they will send you a confirmation letter. Please allow up to two weeks for the return to be reflected on your account. People need to know someone is out there to help! Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Is Xfinity wrongly charging you an equipment return fee? Put the equipment being returned into its original box. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Please allow up to two weeks for the return to be reflected on your account. How do I return my equipment back to Xfinity? You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. If you dont return the equipment you get charged for it. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. What Happens if You Dont Return Equipment. It's not right what Big Business can get away with if we let them. If you dont return the equipment you get charged for it. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Drop off your equipment at any Xfinity Store or Comcast Service Center. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Drop off your equipment at any Xfinity Store or Comcast Service Center. Click Print Shipping Label to print the label for your package. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. 2023 FairShake. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. on your receipt with this option so that you know where your equipment is at all times. Choose a reason for return and press Continue. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. If you do this make sure you. Comcast Xfinity gives you. Customers have learned the hard . You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. There are two ways to do that actually. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. It is better to be safe than sorry. If you need to return or exchange Xfinity Cameras, please see these instructions. If you have any other questions, let me know! Learn more about thelimited warranty for Xfinity xFi Pods. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. Start your claim today. Keep the top portion of the label with the tracking number included, as this will be your receipt. Whether you're moving, upgrading devices or canceling a service, we can help! equipment. They are really a light for us in a very hard time. You don't even need an appointment for this! Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Alternatively you can drop it off and use any box you want. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. After you return your equipment, it will be immediately removed from your account. One, you can take it to your local store and drop it off there. Get the most out of Xfinity from Comcast by signing in to your account. It is better to be safe than sorry. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. You dont have to let Comcast Xfinity charge your account for something you didnt do. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Click Print Shipping Label to print the label for your package. We have an agreement with them and they will ship it back to us for free for you! If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. I was having problems with the company for months. FairShake can help. Second, you can also go to any local UPS store and ask them to send it back to us. Our team at the Xfinity Store will provide you with a receipt confirming your return details. You need to make sure you return the right equipment. . Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. To do so, click on the chat icon located at the top right of this forums page. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. And don't forget to get a receipt from UPS! If you've selected UPS Prepaid Shipping: Return to the Device Management Center. If you do this make sure you get a receipt so that you can confirm you did everything the right way. Here's the detailed steps to direct message us: Click "Sign In" if necessary. This way is going to keep you from even needing a return label. Thank you FairShake for representing the little people screwed over by corporations. You nailed it! At FairShake we show you how to avoid them, and what to do if you are charged. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. You dont have long. What Happens if Comcast Xfinity *Loses* Your Equipment. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Select Return Details for the device you're returning. Before you send anything back, be sure to take photos. They got more done in a few weeks than I did in over two years. Older Pods can't be exchanged for the new model (2nd Generation). Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. If you don't return the equipment you get charged for it. Put the equipment being returned into its original box, and place . Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Select a return option, follow the listed instructions and press Confirm. Be sure to. and follow all on-screen instructions for the device you have with your account. to return your equipment, so you have to act fast. I cant say enough good about this company! Keep the top portion of the label with the tracking number included, as this will be your receipt.

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