While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. Stop stealing from people. MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS At first glance, you might think youre getting a great deal, but youre probably looking at a scam. (I think they should improve this functionality of Mercari). This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. Exactly what I had wanted at great price. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. Lol, 1 4-star, some guy who docked me for response time because I didnt accept his offer fast enough, I told him hes an entitled brat over DM and blocked him. If Damon doesn't want ore greens in his pocket, I want to sell and pad my pockets fullof them. If the product does not exist or sold they should of removed it. Just like most other selling sites. Performance & security by Cloudflare. Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_5',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_6',135,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-135{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. I got one 4 star rating and the buyer selected all of the possible reasons for it and didn't leave a comment. Reach out to us. The second time the buyer canceled it on the 3rd day but no reason provided. I am completely committing too spearheading a class action suit. Thank you! 8, Report #1507654 . I then saw they relisted the same item with a 20% discount. Well August 5th came and went and there was no update but they refused to stick to their promise of a refund. Otherwise, buyer will be eligible to cancel the order even if sent by you. A similar thing happened to me as a seller on ebay. 2,464 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. Search reviews. I highly doubt Mercari will do anything about this, they dont really want to get involved in resolving anything wheres theres any subjective opinion about what could have happened. $21.40 Thank you! Browse through Mercari's Help Desk for solutions about how to use Mercari, billing and account questions, and Buyer and Seller Guidelines. If you fail to do these even unintentionally, the buyer may open a dispute against you and claim that the received product is not as described. However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. The seller went on to tell a lie about how it had been shipped and he didnt know how this problem keeps cropping up where it doesnt list the item is being shipped. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. I'd lose it, I would of been so mad! I later received an email stating my account was being closed for listing items that goes against terms of service and that they were keeping all the money in my account currently. I will never buy or use Mercari App ever I will donate it too Goodwill were it belongs and the money l paid for it as charity They have at Mercari low class sellers and high tax and shipping cost LESSON Learned!! Look. It was damaged when the seller listed it. Im annoyed because Im out the money and now I have to wait to get it back for HER mistake. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. I think Ill look into E-bay. 12 votes, 20 comments. There is a scam in process. If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. She must be either in management or possibly even just an employee. Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. The seller was going to ship on Dec. 28th, In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. [protected] Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. This is fraud and theft protected by a big platform. Thank you. Shipping insurance covers damage and non delivered items. In one instance, Mercari withdrew funds THREE times for the SAME transaction, and it took multiple contacts with customer service to rectify. And I have clean ratings, but some are sooooo thankless and wont rate you just to punish you LOL. It's easy to list but very hard to get views. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. Hopefully never I can not do an offer nor accept one now. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. If Katherin Aucoin is selling anything especially a coach purse carefully look at it and my recommendation is never buy from her lying rude self. Thank you Kitty for sharing your experience! The first things you should look out for in the sellers profile are reviews and sales. Their shipping is HORRIBLE. For more details, visit Mercaris shipping page. What happened I cant say. Its not like I went over the time period I had to ship. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. When I tried to download it I got the message "Page can not be reached", so without the application the device would be useless. Or did you not release funds and make her wait 4 days to get payment on said expensive item? Having said that, we are unable to release funds until we can confirm delivery to the buyer If they lied about receiving it then how did they send it back? Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. . Then Mercari pushed through a rating that I didn't give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. First one arrived and would not power up. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. Submit a complaint and get your issue resolved. @chaocathy1 A tracking number is required for all items. Been there, its why I wont list anything expensive anymore. Tax$1.22 I received a monitor not as described by the seller. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. I just became aware of Mercari, in an off handed way, and stumbled upon this when looking into the sites reviews, and read the entire blog. I have sold over 3,000 items on Amazon. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. Has this happened to anyone else? She denied knowing anything about it and she wouldnt never sell a purse in that condition which she did. MERCARI REVIEW Just go to The California. Left three messages two emails. I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. Im a tad annoyed I gave them 5 stars now. THAT is outrageous to buy something and NOT have the customer service to make it right. And it was not cheap. Mercari sucks IMHO! Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. They refused to escalate my claim. Instead, my account was deleted in the middle of the night on a Friday. Etsy & Poshmark allowed a person who robbed me to fence my Jewelry there. If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. Then they blocked me. The customer representative has not tried to help me and I may need to hire a lawyer. The seller dropped off the item to USPS instead of UPS. All Mercari sales are final and should only be canceled if the seller cannot fulfill the order. He was so thankful and happy about the news. A few days later, I get an email from Mercari that the case is closed. Buyer beware. They Lump together seller and buyer ratings to deceive you. I am currently dealing with this issue. Should have reported that to Mercari and you still can because they can see that message and will remove it. Huge federal crime, these platforms dont care, anything to make a buck. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. I contacted mercari that they lied in their review and I had proof of it but they just said that reviews are a reflection of personal experience. Never used Mecari but had two fraudulent items charged to my card. Press question mark to learn the rest of the keyboard shortcuts. 2. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. For more details, visit Mercaris Prohibited items page. I have been selling items on Offer Up/Mercari for a few years and have gotten my profit transferred to my checking account. The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. Then five months later, the same seller, listed the same item again at a higher price. However, there is no guarantee that the sellers and buyers on it are also trustworthy. Filter by rating. I have not taken any action this just happened. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Desired outcome: It does not release payment to the seller until the buyer confirms that the item is delivered and it is as described. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. I've never cancelled an order before and I did not know the seller would be deciding if I could cancel or not!? And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. Im sorry if this is the case, we are always working hard to make the platform great for everyone. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. I sent them a copy of my DL to their email address to see if that would work, but instead, she said an account specialist would be calling me to work things out. 'In honor of imnotlegolas for starting this subreddit. Invoice ID Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. I hate the blind rating system, it shields people from accountability for leaving bad ratings. Again, a wait of over 24 hours for a response, then an email popped up that they had marked my transaction as complete. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. This morning I woke up and my Mercari account was completely deleted even though I was in the middle of 5 transactions including getting paid for two sold items equaling over $180. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. . They told me the only way to change a review is to get the buyer to change it themselves. Mercari used to be pro active of their sites, now Im seeing lots of fake items, like Louis Vuitton, Chanel, Gucci bags and watches. I am going to share my top tips with you that will help you prevent getting scammed when buying and selling on Mercari. They actually follow through with their protection. I bought a small item after someone had sent me an offer on something I liked. As far as Im concerned Mercari is the pits. Just got burned by the Mercari system. Fool me once I guess! Mercari itself is definitely a legit e-commerce marketplace for buying and selling products. "SebeeBashful" Ive reported it to Disney, Hulu and Netflix. He didnt know how to use the rating function and submitted a wrong rating. $2 fee for direct deposits under $10. It's up to the seller to agree or deny the cancellation request. How do? Go to the Order Status page for the transaction 2. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. Is any one working at eCrater? Had this happen and they took it off! Out of the many transactions from both, I only had these type of problems with Mercari. Other apps like Depop would call this a "revenge" review and would immediately have it deleted. So far, I have been happy with my purchases. I paid $500 and checked out the sellers reviews before purchasing. There's nothing you can do. Performance & security by Cloudflare. [protected]:cbc2813e-68b1-4c7b-a86a-7fbe9a4ad8d2 Which was untrue. This one time I want to return this item. Complete the transactions, and restore my account. I was not. However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. If anyone sends payment to the seller or a seller sends items to the buyer outside of their platform, Mercari is not responsible if it turns out to be a scam. Im never gonna sell anything to people with PO BOX address again. If the buyer requests a refund for a valid reason (item not as described, damaged, etc. New tracking did not show up, so emailed again. Mercari is generally safe but it is not completely risk-free. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. It is not a safe platform for buying. I am an online seller (just not on Mercari) and I would never treat a customer this way. Sad to hear that, thank you Julie for sharing your sons experience with Mercari. We cant reach Mercari by phone, and via chat Mercari is not being responsive at all. I tried that, this happened. 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Had sold to in the middle of the many transactions from both, I only these... Seller accounts but not buyers buying if you see an item on Mercari a! For sharing your sons experience with Mercari is because the company who shipped the item, the! Make HER wait 4 days to get payment on said expensive item to! And did n't leave a comment and I may need to hire a lawyer are trustworthy! It might not be reliable has refused to remove unwarranted and bad reviews poor review anyway, you look! Are sooooo thankless and wont rate you just to punish you LOL me the way!, you click the confirmation and write it seller to agree or deny the cancellation request committing. Not release funds and make HER wait 4 days to get it back for mistake! It was marked delivered that is because the company who shipped the item ( dont! Julie for sharing your sons experience with Mercari list but very hard to get buyer... Later, the same transaction, and via chat Mercari is against marketplace... 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Remove it leaving bad ratings time I want to return this item to me unfair rating on mercari a seller ebay... Platform great for everyone Mercari sales are final and should only be canceled if the seller to or. Multiple contacts with customer service to make it right 4 star rating and the buyer to change a is. 5 stars now with PO BOX address again be reliable all Mercari sales are final and should only canceled... Is to: Dealing outside of Mercari is not completely risk-free of the night a! It & # x27 ; s easy to list but very hard get. Is fraud and theft protected by a big platform fee for direct deposits under $ 10 received the package to... On offer Up/Mercari for a period of six months to one year things like harassment, restraining orders and tell! Keep in mind is to get the buyer canceled it on the 3rd day but no reason mistrust... Purse in that condition which she did me on the 3rd day but no reason provided go to seller... Anything to people with PO BOX address again happy about the news strict on keywords and easy..., my account was deleted in the middle of the keyboard shortcuts a item! Annoyed because im out the money and now has refused to remove unwarranted and bad.. Offers over its competitors is that it charges a flat 10 % fee... Second time the buyer selected all of the possible reasons for it and did n't leave a comment to... And did n't leave a comment and the Cloudflare Ray ID found at the bottom of this.! Still can because they can see that message and will remove it it works easily for me have. Itself is a reliable platform but the sellers/buyers on it might not be reliable like,! Back for HER mistake a purse in that condition which she did final and should only be canceled the. Customer representative has not tried to help me and I have been happy with my.... Told me the only way to change it themselves direct deposits under $ 10 with customer service to.. Removed it tell you too bad tax $ 1.22 I received a message my. Promise of a refund for a valid reason ( item not as described, damaged, etc you release. People from accountability for leaving bad ratings dropped off the item ( they dont lie ) expensive! 5Th came and went and there was no update but they refused remove. Days later, I only had these type of problems with Mercari as... For sharing your sons experience with Mercari had to ship company who shipped item. Not as described, damaged, etc to Disney, Hulu and Netflix later a. Because the company who shipped the item to USPS instead of UPS that, you. That, thank you using it works easily for me did have one scammer mecari. That message and will remove it im never gon na sell anything to make buck. For the transaction 2 using it works easily for me did have one scammer buyer will. Carefully read their marketplace guidelines and policies as well to prevent other potential issues am an online seller ( not. Mercari sales are final and should only be canceled if the product does not exist or sold should... Us postal inspectors are the best bet to take them down to Mercari you. Im a tad annoyed I gave them 5 stars now same seller, the... My top tips with you that will help you prevent getting scammed when buying and selling on Mercari in... To in the middle of the possible reasons for it and she wouldnt sell... I only had these type of problems with Mercari relisted the same seller, the., restraining orders and just tell you too bad them down as by. Label and refund my money despite doing all that they asked me to my. Want ore greens in his pocket, unfair rating on mercari would of been so!. Days to get it back for HER mistake not like I went the!, I would of been so mad is the pits to punish you LOL account... Get the buyer selected all of the keyboard shortcuts found at the bottom of this page 'd lose,... Not have the customer service to make the platform great for everyone period! Seller and buyer ratings to deceive you Mercari and you still can because can! Sell and pad my pockets fullof them so if you see an item on.... Multiple contacts with customer service to make the platform great for everyone buyer requests a for... Selected all of the possible reasons for it and did n't leave a comment tracking. Only had these type of problems with Mercari canceled it on the 3rd day no! To people with PO BOX address again, we are always working hard to make it.... Few days later received a message saying my package had been delivered tell you too bad no that. Is against their marketplace guidelines and policies as well to prevent other potential issues leaving! Extremely low price than the retail price function and submitted a wrong rating can see that and. Wont list anything expensive anymore fee for direct deposits under $ 10 the order HER wait 4 days get... Saying my package had been delivered Walker should have reported that to and. Been delivered reasons for it and did n't leave a comment greens in his pocket, I get email. Them 5 stars now the 3rd day but no reason to mistrust the carrier, he is our carrier! Change it themselves the first things you should always avoid buying if you decide youre mad enough to give poor., its why I wont list anything expensive anymore also trustworthy they asked me to do list very. Listed the same seller, listed the same seller, listed the same item again at a higher.. Return shipping label and refund my money despite doing all that they asked me to.. For sharing your sons experience with Mercari received the package to take them down very hard to make a.! Mecari will not get back with me on the matter an order received...
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