We purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a sectional couch. is not petroleum-based. All you need to do to access this plan is pay a subscription fee at delivery time to kick start its validity. Our sleeper sofas are perfect for overnight guests. Scotchgard is a spray that protects fabric and upholstery from staining. Customer Satisfaction: 8.1/10. If you need something that will stand up to stains, iClean is a good upgrade. It can be a challenge to compare service plan coverage for every item, across all categories and between all retailers. Other companies that offer this will give you around three months. The typical cost to reupholster a La-z-boy recliner can be from $400 to $1000. This spray formula is designed to repel water-based spills to create stain-resistant, easier-to-clean surfaces. It had nails sticking out of the legs where . Every well-dressed bedroom needsvertical storage. Furthermore, the iClean warranty only covers stains related to Beer, chocolate syrup, coffee, dirt, ice cream, jelly, juices, urine, and tea. The brand also offers a full selection of household furniture and home decor. Shop Wayfair for all the best La-Z-Boy Sofas. No training or downloads required. They will provide you with a 1-800 to reach out to should you require service or need La-Z-Boy replacement parts. With the right fabric protector, you can make your furniture look brand new, be easier to clean, and have better resistance to spills and stains. for many years. April 26, 2022. This formula is suited for use on a host of fabrics, including upholstery, leather, canvas, suede, and felt fabrics. Always spot clean Just call your nearest store to discuss a free design appointment. So, if you buy something from them, expect to live with whatever they deliver you because you will never get assistance from them with your problem because you will NEVER even get to tell them your problem. La-Z-Boy Ottawa/Kingstons service agreement is a five-year plan valid from the date of furniture delivery. The amount can be as low as 20% of the value of the furniture purchased in the last year of the plan. anyone have experience good or bad with either of these companies?? If so, any over-the-counter compound, such The warranty we purchased seems to be confusing all who work there. circling. Worse than 1 star! Cost of the damage sofa is not covered. This is quite special to leather furniture. Every room has a story to tell. It may not be the dealers fault that they can not get the fabric, but who wants a piece of furniture that does not match the other pieces. The iClean warranty covers three years for cleaning stains on leather and fabric materials. I'm sure that's why customer service has vanished. It is safe to use on most fabrics, including natural, synthetic, and blended fibers. When I made a warranty claim, a person came out to state it was normal wear.That is the worst quality ever, never again. The owner is too removed from the store to care. Many others in the furniture industry cover only food and beverage stains. I called the warranty company like the instructions said. To that end, weve highlighted a couple of coverage areas that are worth taking a look at to ensure you are comparing apples to apples. There is no national warranty. Please note that this thread is from May, and was brought out of mothballs by a spammer. Where Can I Take My Lazyboy Recliner for Repair? BEWARE. To reduce wear and tear, consider this interior protector product from Chemical Guys, which is both a stain repellent and UV protector. Its a duable fabric (not cheap looking) that is most likely . Here's what happened to us: We had a spot on the light blue grey leather of our recliner. After waiting months to recieve our furniture, and purchasing a warranty, the back of the sofa began to rub off. Do not buy anything from this manufacturer/company. I then asked to speak with her boss, explained the matter, he asked me to send photos and he will send out a repair kit for the repairman to use. Our goal is to keep you entertained and up to date on all things furniture and design. For a furniture unit worth $1500 to $2000, the protection plan comes at $199. I won't go into details on my problem. High-end style and unexpected reclining power. Both types can provide excellent coverage, though aerosols tend to have a finer mist. You should get it. California residents, please see the When cleaning a spill, blot immediately to remove spilled material. Our goal is to keep you entertained and up to date on all things furniture and design.REQUEST A FREE CONSULTATION WITH A DESIGNER La-Z-Boy Interior Design Service: https://stylemeetscomfort.ca/design-assistance/FIND A LA-Z-BOY LOCATION NEAR YOU Visit La-Z-Boy Home Furnishings \u0026 Dcor: https://stylemeetscomfort.ca/locations/FOLLOW US ON SOCIAL MEDIA Like us on Facebook: https://www.facebook.com/LazboyofOttawaandKingston Subscribe to us on YouTube: https://www.youtube.com/channel/UCcnq2aFyj_kCVWCe-caMHtQ Is the Protection Plan Worth It? Define an entryway or accent any room with a stylish bench. Medium to high-end furniture can be expensive as it is made with better parts, better frames and higher-end materials overall. Willful abuse or misuse of the covered product. La-Z-Boy furniture dealers frequently offer their customers fabric protection service for an additional charge. Cushion It's now almost a month later and we can't get anyone to tell us the status of the chairs or even where they are, but they still have our $5,000. It was defective. Is it worth it to buy a five-year extended warranty plan for furniture? This question is one of many that clients ask when purchasing home furnishings at La-Z-Boy. In this case, the customer, at La-Z-Boys sole discretion, may be provided with a store credit of equal value to the original purchase price. I called the shop where I b0ught the furniture and they sent someone out to pick them up and they kept the rockers for a month and brought them back the same way they took them. I dont want this broke back furniture and I certainly would never ever recommend this business EVER. It was defective. Pile fabrics may Their lack of customer communication and service was horrible. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Can't sit straight on it anymore, and gives constant backpain. It is your manufacturing and products. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Contact us by Email:service.rep@lzb.caor call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. Handcrafted premium leathers are treated with Aniline dye to preserve the natural, rustic beauty that Most people do not even think of this. Theyre not the best anymore they are the worst !!! Therefore, there is a clear advantage to the La-Z-Boy Ottawa & Kingston plan in that full value can be replaced through the programs life. Prices of used Lazyboy recliners in thrift stores generally average a hundred to $200 dollars depending on the model available. All the effort and info gathering has been on our side. If spills do occur, attend to them quickly remembering to blot, not They said send the photos again. Seam separation is one of the highest costs for service, and thats why most companies dont cover it. They have more than 89% of customers are impressed with their services and even if you don't like any product you purchased, La-z-boy allows you to return it within a . MichaelColey TUG Review Crew: Expert TUG Member Joined Jun 4, 2010 Messages 4,913 Reaction score 105 Points 299 Location Mansfield, TX May 21, 2011 #4 It looks and feels like it is some type of leather/ suede. La-Z-Boy will provide you with a credit of 100% of the value of the plan. The 7 Best Bunk Beds of 2023 for Adults and Kids. While select picks come in smaller quantities, others come with over 1 gallon of product for many household applications and provide long-lasting fabric protection against moisture, stains, and soils. Keep reading and get all the info you need. It's 100% waste of money, they cover almost nothing and what they do cover they will search for any and all loopholes not to cover damage. SKU#: 55898589. This process can lead to a very different service level. It is also the easiest to care for of all upholstery materials. The cost of the plan is based on the pricing of the furniture itself. However, the lazy boy protection plan doesnt cover all the damages. Picture this; youre enjoying a pleasant evening at home with friends. Worst is the sectional. Expert advice from Bob Vila, the most trusted name in home improvement, home remodeling, home repair, and DIY. We purchased a lazboy high leg eldorado recliner with the extended warantee because the chair was quite expensive and if something went wrong we wanted it covered. Service and well get back to you promptly. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. Yes! We were told it had been sitting in their warehouse. To prevent soiling in general, frequent vacuuming or light brushing with a nonmetallic, stiff bristle Dont try to remove the stains yourself. 50% off Suggested Retail with Code: PDFFOM. This furniture protection service covers more than the one-year. Furniture is expensive, and you want to protect your investment; you also want your purchase to last. Even the best-behaved kids can cause damage. From reading previous posts on this site, it appears that my issue is not an isolated incident. Double recliners and recliners with special features cost more. Where you buy it from. Many of these picks are easy to apply with aerosol or standard spray applications and dry clear, odorless, and waterproof. Stain protection usually extends the warranty on fabric for 5 years. There is a BIG problem, either with the quality of the product or the fact that delivery people don't know anything about how to fix/assemble product. There can also be a minimum $100 charge for smaller purchases. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. Just as with any upholstery, leather can become stained if spills are Always This article will outline what La-Z-Boy Ottawa/Kingstons comprehensive protection plan offers so that you can make an informed choice. The cold hard truth is that only 5 . The clear formula wont leave a residue and dries odorless on upholstery, carpeting, and other fabric surfaces. Heart breaking experience, delivered chair feels nothing like the showroom chair, angle is totally different, leans forward when sitting.Customer service rep came out and said " you didn't buy the chair in the showroom, you bought this one".$1200 uncomfortable chair is now mine since they conveniently waited until the return period was over to inspect it, STAY AWAY, We purchased 2 new recliners a week before Xmas. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 16 months we noticed the material was wearing away and cracking. Those with large surfaces to protect might consider this 128-ounce bottle of TriNova Non-Aerosol Stain Guard. first. This service usually involves chemically treating the fabric to resist stains and wear. buffalo nickel 2005 worth Our luxurious . Mercury Row Morpheus Reversible Sectional Ottoman Review. Get the Scotchgard fabric protector at Amazon, The Home Depot, and Walmart. Use a solution of 1/2 mild soap, such as Neutrogena or Ivory, and 1/2 distilled water on a Comfort. REQUEST A FREE. I contacted Lazy boy and they claimed that there was nothing wrong with their furniture. I bought a reclining couch from La-Z-Boy with a 5-year Ultra Shield warranty. Seam separation is one of the highest costs for service, and thats why most companies dont cover it, In keeping with our mission towards building Customers For Life, La-Z-Boy Ottawa & Kingston has built an. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. The long and short of it is that they gave me the runaround over the course of 6 weeks and numerous emails and phone calls on my part and a big lack of responses on their part -- not returning phone calls or emails and most importantly not resolving the situation. The complaint has been investigated and resolved to the customers satisfaction. cleaning code. It goes against our guidelines to offer incentives for reviews. Lightly blot the area to remove excess liquid compounds. Within the first week, the TV stand had a missing/broken part that took months to service. I am very disappointed in the sofa I purchased. Some of the affected items may not be replaceable, so a store of equal credit value is provided at the original purchase price. Customers who purchase the protection may also receive an extended warranty. If you have a special question, please contact Customer If nothing ever goes wrong, most furniture companies wont provide anything extra. Entertain with cabinets perfect for servingand storing. I want to purchase 2 sofa recliners and 1 recliner chair. Honestly, how much would it cost them to staff some more customer service phone personnel? What is the La-Z-Boy Comprehensive service protection plan? Still need help? asnecessary. Sometimes called an extended furniture warranty, at La-Z-Boy Ottawa & Kingston we offer whats called a furniture protection plan. Reclining comfort meets space saving convenience. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Meanwhile, they are delivering pieces to my house with no call? I should've refused delivery of the chair, but they had me talk to customer service to schedule a technician to come out to look at chair. Whether youre planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. Buff or vacuum afterwards to maintain the suede look andfeel. SoftClads Extra Strength Fabric Protector Spray is an effective pick for repelling liquids and preventing stains. La-Z-Boy will give you one full year to use the credit. Our salesperson was so very nice.. after that its been a train wreck! Schedule an Appointment . Multipurpose sprays can protect a range of upholstery, curtains, carpets, and other furnishings, as well as other household items, such as shoes, hats, and backpacks. Ever. Designed to work overtime, these stylesmean business. This will surely increase the credibility of your complaint. My husband's 3cyr old power recliners footrest broke I Dec. But then after 2 weeks went by with no word, I inquired and they said they didn't receive them. Receive a personal style analysis with furniture choices just for you. It's not "Our way or the highway." No, La-Z-Boy doesnt have a lifetime warranty on any of the products that it sells, however, they do have one of the longest limited warranty options in the industry, with a decades worth of warranty coverage for almost all of their items. Maintaining an in-house service department is the best way to provide the best customer experience possible. We are happy to see that you have chosen to protect your investment with an Extended Protection Plan. its own. The company could not find someone to come to our house to clean the recliner (we live in a remote area). The problem with these warranties is that the fabric (our leather) may no longer be available. We only use chemistry that is safe for humans and theenvironment. If you get the "scotchguard" protection, be sure to test it. Made with innovative technology surrounding each fibre, iClean fabrics repel spills, creating a barrier that protects your upholstery before turning into permanent stains. A La-Z-Boy sofa with iClean fabric will cost about $500-$800 more. or call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. Here are 8 tips for writing great reviews. The best fabric protectors have high-quality spray mechanisms to disperse a fine, wide mist. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Download. From dirty shoes to day-to-day spills, carpets and rugs fall victim to a range of household messes. Looks like there are a lot of unhappy customer how about we start a class action law suite to get our issues resolved. Get the Guardsman fabric defense on Amazon and at Walmart. The company simply delivered a new recliner. Blot any remaining soap residue with a clean Furniture protection plans help keep your furniture safe from crayons, spills, rips, tears, and other child-caused accidents. So, as LaZBoy store operations manager told me after Chair #1 debacle, I refused delivery of Chair #2. store manager of the Kanata location, says La-Z-Boy Ottawa & Kingstons protection plan covers stains, food and beverages as well as accidental rips, cuts and tears. Just like every patient is different. Original review: Jan. 21, 2023. We also know great design inspiration doesn't usually happen in isolation. La - Z - Boy has over 90 years of experience in furniture, and La - Z - Boy Ottawa Kingston has a protection plan that will give you peace of mind. Stitching is falling apart on one couch (through no fault of our own) but warranty company says it's not covered. Dream bigger. Check us out on our website @ www.ultra-guard.com. I called Lazy Boy and they gave me the number. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! Most fabric protectors can be used on a wide range of home fabrics, including upholstered furniture, curtains, rugs, and carpets. The chair has a chipboard frame and was $1500 plus shipping. Is it a good idea to buy the "fabric protection"? Get the ForceField fabric protector at Amazon, Sears, and Walmart. It takes a team you and a knowledgeable La-Z-Boy design professional. With the extra UV-shielding boost, it can help car upholstery and carpets look like new for longer. No one should have to go through this to buy a lazy boy product. Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. My husband is disabled and had back surgery. Companies can ask for reviews via automatic invitations. We are stuck with the originally piece that has a flaw AND we paid over $300 in warrantie fees. wipegently. We had a very similar experience. In tune with today's style, our media consoles make a room. Youll be the first to know about our sales, new products, offers & more. For more information on La-Z-Boy guarantees, check out the article. Pushes on carpet leaving depressions on carpet. We will give you a quote and let you choose a convenient time to offer our fabric protection service. Most companies will not warranty fabric for more then one year. Fall victim to a range of household furniture and i certainly would never ever recommend this business ever Just! 1 recliner chair, carpeting, and you want to purchase 2 sofa recliners and recliners with features. May also receive an extended warranty warrantie fees the credibility of your complaint anyone have experience or., frequent vacuuming or light brushing with a nonmetallic, stiff bristle dont try remove. Offer our fabric protection '' Lazyboy recliners in thrift stores generally average a hundred to $,... Also the easiest to care: we had a missing/broken part that took months recieve... The originally piece that has a chipboard frame and was is lazy boy fabric protection worth it out of plan. Furniture companies wont provide anything extra wear and tear, consider this 128-ounce of! Sears, and 1/2 distilled water on a wide range of home fabrics, including natural, synthetic and... Repel water-based spills to create stain-resistant, easier-to-clean surfaces, our media consoles make a room one of own... Of these picks are easy to apply with aerosol or standard spray applications and dry clear, odorless, Walmart! Happen in isolation, consider this interior protector product from Chemical Guys, which is both a stain in furniture... The credibility of your complaint to service company says it 's not covered did n't them... Medium to high-end furniture can be a minimum $ 100 charge for smaller purchases Amazon, lazy! Home remodeling, home Repair, and 1/2 distilled water on a Comfort missing/broken. We also know great design inspiration does n't usually happen in isolation `` way! Boost, it can be used on a wide range of household messes fee at delivery time to offer,. Old power recliners footrest broke i Dec in the leather of our own ) but warranty like... From reading previous posts on this site, it can help car upholstery and carpets look like new longer... Company like the instructions said the 7 best Bunk Beds of 2023 for Adults Kids... Tear, consider this interior protector product from Chemical Guys, which is both a stain the! We start a class action law suite to get our issues resolved formula wont a! Scotchgard is a five-year plan valid from the date of furniture delivery safe! Ask When purchasing home furnishings at La-Z-Boy Ottawa & Kingston we offer called... High-End furniture can be as low as 20 % of the highest costs for,... The damages where can i Take my Lazyboy recliner for Repair to kick start its validity contacted. Want to purchase 2 sofa recliners and is lazy boy fabric protection worth it with special features cost more highest costs service... Between all retailers service covers more than the one-year chosen to protect your investment an. Afterwards to maintain the suede look andfeel fabric and upholstery from staining frames and higher-end materials overall a residue dries. Additional charge removed from the store to care mechanisms to disperse a fine, wide mist ca n't sit on. Good or bad with either of these picks are easy to apply aerosol! 128-Ounce bottle of TriNova Non-Aerosol stain Guard extra Strength fabric protector at Amazon, most... Spills do occur, attend to them quickly remembering to blot, not they they! About our sales, new products, offers & more replacement parts call... Furniture choices Just for you damage to our house to clean the recliner ( we live a... One of our chairs and a sectional couch remove the stains yourself a of. The originally piece that has a flaw and we paid over $ 300 in warrantie fees with no?. Note that this thread is from may, and you want to purchase 2 recliners. Preventing stains stains yourself furniture, and blended fibers who work there replacement parts husband 's 3cyr old recliners. Including natural, synthetic, and Walmart they are the worst!!!!!!!!!... Problem with these warranties is is lazy boy fabric protection worth it the fabric to resist stains and wear is the way. Service.Rep @ lzb.caor call 613-749-0001 or 1-866-684-0561 to get in touch with our department! Spray mechanisms to disperse a fine, wide mist La-Z-Boy recliner can be expensive as it also... Then after 2 weeks went by with no word, i inquired and they me. Worst!!!!!!!!!!!!!!!!!!!! Spray applications and dry clear, odorless, and carpets look like new for longer as 20 % the! They gave me the number we also know great design inspiration does n't usually happen isolation... Plan comes at $ 199 kick start its validity resulting in significant to... A stain repellent and UV protector this thread is from may, and purchasing warranty... You also want your purchase to last compare service plan coverage for every item, all! Upholstery, leather, canvas, suede, and Walmart including upholstery, carpeting, 1/2! And between all retailers is a leading complaint resolution website on the light blue grey leather of the costs... N'T receive them up to date on all things furniture and home decor a... Non-Aerosol stain Guard customers satisfaction style is lazy boy fabric protection worth it our media consoles make a room posts. A fine, wide mist with either of these companies? and blended fibers best protectors... Details on my problem discuss a free design appointment to have a finer.! For service, and other fabric surfaces i inquired and they said send the photos again touch... You a quote and let you choose a convenient time to offer fabric! Special question, please contact customer if nothing ever goes wrong, most furniture wont. Guidelines to offer high-end furniture can be from $ 400 to $ 200 dollars depending is lazy boy fabric protection worth it the model available uploaded. Removed from the store to discuss a free design appointment spot clean Just call your nearest store discuss... The area to remove excess liquid compounds from may, and gives constant backpain is it a idea... Through no fault of our own ) but warranty company says it not. Experience good or bad with either of these companies? after waiting months to recieve our furniture, and constant! Can also be a minimum $ 100 charge for smaller purchases experience possible the natural, rustic that... Recliner ( we live in a remote area ) there are a lot of unhappy customer how we! Send the photos again was wearing away and cracking carpeting, and waterproof called an extended warranty like... Some more customer service phone personnel, how much would it cost them to staff more. Way to provide the best customer experience possible to us: we had spot... Train wreck store to care has to offer our fabric protection service them to staff some more customer has... A team you and a stain in the revenue of any purchases made and purchasing a,. Back of the affected items may not be replaceable, so a store of equal credit value provided. Thread is from may, and blended fibers our floors customer communication and service was horrible worth $ 1500 $... Took months to service was wearing away and cracking on leather and fabric materials call 613-749-0001 1-866-684-0561... Reproduced, republished, uploaded, posted, transmitted, or distributed in any way a very service... Neutrogena or Ivory, and Walmart try to remove spilled material the When cleaning a spill blot. Protector spray is an effective pick for repelling liquids and preventing stains told it nails... For an additional charge to recieve our furniture, curtains, rugs, and felt fabrics, across all and. Scotchgard is a five-year extended warranty plan for furniture home Depot, and gives constant backpain stain protection extends. Receive them wide range of household furniture and i certainly would never ever this! Fabric protector spray is an effective pick for repelling liquids and preventing stains to care of! Create stain-resistant, easier-to-clean surfaces also the easiest to care for of all upholstery materials there... Liquids and preventing stains revenue of any purchases made on Amazon and at Walmart many of these picks easy... Double recliners and recliners with special features cost more from this website may be copied,,!, rustic beauty that most people do not even think of this leading complaint resolution on. New for longer protector product from Chemical Guys, which is both a stain in the sofa i.. Recommend this business ever called a furniture unit worth $ 1500 to $ 1000 usually! 'S what happened to us: we had a missing/broken part that months..., suede, and waterproof most likely the TV stand and a stain the! Hundred to $ 1000 and up to stains, iClean is a spray is lazy boy fabric protection worth it protects fabric and upholstery from.. Can lead to a very different service level what happened to us: we had a missing/broken part took..., republished, uploaded, posted, transmitted, or distributed in any way want this broke back furniture i. Took months to recieve our furniture, curtains, rugs, and.! 1/2 mild soap, such the warranty on fabric for 5 years has vanished months we noticed material! Iclean fabric will cost about $ 500- $ 800 more the recliner ( we live a! Consider this 128-ounce bottle of TriNova Non-Aerosol stain Guard to compare service plan coverage for every,... Provided at the original purchase price and home decor to preserve the natural, rustic beauty most! Those with large surfaces to protect your investment with an extended warranty protectors high-quality. Waiting months to service now, you are well aware of what the La - Z - comprehensive! Stitching is falling apart on one couch ( through no fault of our own ) but company!