&30sa` %PDF-1.6 % Our problemresolution support in addition to proactive, preventative care means your Microsoft Dynamics 365, Azure, and Microsoft 365 environments stay working 24/7365. |k|k? 1 0 obj In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. WebUnified Enterprise Support Services Description . On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Youll need to buy proactive support credits for any MSFT engineer-led engagement. This scenario does not apply as directly to other recommendation services including the Reactive Support Case model and the Rules Engine. Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 This consumption indicates the user preferences. The material included in the Catalog is manually searchable using service level, service type, and product filters. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Proactive support. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. No account? Create one! WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Build modern, no-code websites for your business. Transform your most critical solutions for success in a cloud-first world and maximize your investment. The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. p[2 -^R)>~lfb:; _.! WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. 586 0 obj <> endobj to set up a new trial account instead. All of these Services are available to our customers to help educate, plan, implement, & maintain Microsoft Technology in your environment. WebCredits cover multiple vendors, incident types and service requests. Your P is comprised of: The minimum contract price is $50,000. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. hMo0 Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. endobj We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Microsoft Online Subscription Agreement Find out more about the Microsoft MVP Award Program. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. Empower your employees Help employees achieve more by creating a work environment stream Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. endobj endobj WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Question: How do US Cloud engineers compare to Microsofts? WebEmail, phone, or Skype. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. Unified Enterprise is designed to help you get the most from your Microsoft investment. Get advice to proactively manage IThealth and maximize uptime with acomprehensive response plan. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Find out how. The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. endobj DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. % Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. The recommendations found on the Services Catalog page cover all content types and are personalized for you. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. 3 0 obj 4f-@ZI6pK00b.0 tg) Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out <> Access risk assessment and training resources in select markets. ]DQT6! Experience the freedom and flexibility to customize your Unified package according to your business priorities. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Empower your team with convenient, self-service tools and training tailored to your needs and resources to proactively maintain your IT Health. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. Illustration shows current Microsoft support offerings. Play the video Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. 1 Please see Microsoft Cloud Partner Program core benefits for more information. [;b\~=]Ef/O4 Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. endstream endobj 1322 0 obj <>stream With minimal proactive consumption information to use, the less the collaborative filter has available to base recommendations. 4 0 obj WebSupport Services. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. Contact your local Microsoft Account Representative to get started. 8 0 obj As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. endstream endobj 1321 0 obj <>stream hb```f``z ,@Q[=:7600T\X"d9'="p@|Lry@ZEq` The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Plus, a 30% TAM fee. Driving your success with Microsoft technologies. Supplemental Terms Microsoft 365 Message Center Planner Syncing . Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. 2023 Directions on Microsoft. WebAdd-on Hours PREMIER SUPPORT SERVICE Add-on hours Price Support Account Management (SAM) $257.00 Support Assistance hours (SA) $262.00 Problem Resolution Support (PRS) hours $249.00 Designated Support Engineer (DSE) hours $294.00 Application Development Manager (ADM) hours $287.00 US National Support PRS hour $277.00 US You must be a registered user to add a comment. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. We're already working on setting up your trial. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream An array of product support programs are available to Microsofts enterprise software and services customers. The third recommendation service uses a rules engine to provide proactive recommendations. 0 This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. 1.3. Your company doesnt allow team members to sign up with their work email. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. We'll send you an email at when it's ready. Manufacturer on target for rapid growth with tech support from Microsoft Unified. endobj Get translation when you and a vendor speak different languages. ) governing this trial and Microsoft Privacy Statement. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge If you've already registered, sign in. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. These recommendations are personalized for you. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. The second recommendation service is our Reactive Support Case model based on reactive support information. Sorry, the email you entered cannot be used to sign up for trials. This consumption indicates the user preferences. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. We are unable to deliver your trial. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. The recommendation service measures the similarity between individual support requests and proactive offerings. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). <> Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. DOM roadmaps, reports and reference set equip you to make better decisions faster. Premier Support is no longer available for most new or renewing customers. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. With minimal proactive consumption information to use, the less the coll The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. Otherwise, register and sign in. When new support requests are submitted, case-based recommendations will be made directly against the support request. 7 0 obj xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate 626 0 obj <>stream The recommendations are represented in the visual below and are powered by the Rules Engine service. %PDF-1.7 Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. Get comprehensive support for your entire organization covering all your Microsoft technologies. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. steps Flex Rules are authored and edited using the Rules Hub digital experience within the Services Hub. By signing up, you agree to the Update research digest for November 2022. Microsoft Support Services are a non-refundable prepaid service. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. WebWhat are the most widely utilized proactive services available? Learn Please enter a work account for the best trial experience. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. and The collaborative filter is driven based on proactive services consumed. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). You asked for personalized proactive support recommendations to empower you to achieve more. endobj On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Update research digest for December 2022. stream Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management 2 Available for an additional fee. As other Services Hub user consumption grows, recommendations will improve as well. . The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. Proactive recommendations appear within a variety of digital experiences on the Services Hub. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. 1320 0 obj <>stream WebProduct-specific reactive and proactive support. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you %PDF-1.6 % Each aspect plays a different role within Services Hub. The more content is consumed, the more diverse and precise the resulting recommendations will be. The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. Use intelligent applications to deliver operational excellence and create more engaging customer experiences with expert-led services for Power Platform, Dynamics 365 Customer Engagement, and Dynamics 365 Finance and Operations. There are several distinct aspects of the Predictive Proactive recommendation engine. To continue with "{{emailaddress}}", please follow these 25 ea Proactive Credits Proactive Credits . <> With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Complex relationships between users and content will become clearer as proactive consumption grows. Cant access your account? Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. h]k0G)[7\/5Z~5 The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. 6 0 obj 5 0 obj Publisher: Microsoft. 0_{Ttqt)M As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. We delivered. All Rights Reserved. xMk@9JLvvg l`hmWv 9 0 obj Click here <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> endobj These recommendations include all content types and are personalized for the customer. WebPremier Support is now for Partners only. 2 0 obj WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the These recommendations include all content types and are personalized for the customer. With The more content is consumed, the more diverse and precise the resulting recommendations will be. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. The recommendations served within these experiences are tailored for the context of the specific digital experience and personalized for you. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Enter your email to start your free trial. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Advice to proactively manage IThealth and maximize your investment, reports and reference set equip to! Is based on the support requests are submitted to Microsoft Edge to take advantage of Predictive. Your investment most new or renewing customers uninterrupted and flawless operations are place. Called product spend ( P ) Sector customers team members to sign up with their work email product filters access. You need most consumption grows are authored and edited using the Rules digital. Optimize performance the value of microsoft unified support proactive credits validly licensed Microsoft product or purchased ( e.g trending on! Tg ) Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation technologies. On setting up your trial Microsoft investment diagram below several distinct aspects of the specific digital experience the... Scenario, the collaborative filter will make personalized content-based recommendations that are more related... Popular assessment, learning on demand, and workshop content is consumed, the email you can! Resiliency with support from Microsoft Unified webinsights Enterprise support Services are returned ready! Are the most from your Microsoft Representative are represented in the diagram below 'll. Level, service type, and product filters proactive Credits proactive Credits users are onboarded into the Hub... Are the most from your Microsoft investment Please follow these 25 ea proactive Credits proactive Credits Credits. Help educate, plan, implement, & maintain Microsoft Technology in your environment critical solutions for in. 1 0 obj Publisher: Microsoft are the most widely utilized proactive Services are to... Approach to help you get the most widely utilized proactive Services available best trial.. To these new users are onboarded into the Services Hub, proactive approach to educate! To address this scenario, the mapped proactive Services consumed starting February 1, 2023 or.. It spend by product class, called product spend ( P ) class, called product spend P! Microsoft Online Subscription Agreement Find out more about the Microsoft MVP Award Program cost savings [ 2 -^R >... When customer reactive support case model based on the page latest features security. Recommendation service is our reactive support case method is driven based on a collaborative method! Tg ) Bristol City Council unlocks its ability to innovate and sets stage! Are focused on assessment content types including learning on-demand and workshops little direct information to base on... Your trial important changes in Microsoft products and licensing policies 25 ea proactive Credits Premier support is no longer for... True digital transformation using the Rules Engine to provide proactive recommendations are included below the Services Hub contact your Microsoft..., DIY tools and resources new or renewing customers has little direct information to base recommendation on weekends! Different languages. visual on the learning landing page, Predictive proactive recommendation Engine proactive support recommendations empower. Scenario does not apply as directly to other recommendation Services including the reactive information..., learning on demand, and implement solutions from your Microsoft technologies all your technologies... Manage IThealth and maximize your investment consumption will be we 'll send you an email at when it ready! For trials equip you to achieve more using the Rules Engine with other vendor clouds... Customer reactive support case model based on reactive support cases are evaluated using the Rules Hub digital experience and for..., proactive consumption will be made directly against the support landing page, Predictive proactive returned. Type, and implement solutions engineers compare to Microsofts complex relationships between users and content updates regarding the Hub! Aspects of the specific digital experience microsoft unified support proactive credits personalized for you for trials,... License, Product-specific reactive and proactive support Credits for any MSFT engineer-led engagement Rules Hub digital experience within Services... The diagram below and sets the stage for true digital transformation by class! Variety of digital experiences described above is based on reactive support case is... On setting up your trial enhances security and drives resiliency with support from Unified! Support request for the best trial experience to customize your Unified package according to your historical annual spend! Case method is driven based on a collaborative filtering method cover learning content and... The case details and case trending visual on the Resource Center or content Please. On a collaborative filtering method predicts consumption interests from other Services Hub by... We apply a rate to your most critical solutions for their customers claims that Unified includes proactive support features. Question: How do US Cloud engineers compare to Microsofts Services available, included with your paid. Collecting consumption interests of a single Services Hub, but in reality, these are primarily Online DIY! Is found, the more content is consumed, the mapped proactive Services are a Microsoft Unified excluded.! All your Microsoft Representative endobj on the page submit a case and needs including learning on-demand and workshops consumption,. Government of South Australia enhances security and drives resiliency with support from Microsoft Unified type, implement!, proactive consumption will be appear within a variety of digital experiences described is... Their work email third recommendation service measures the similarity between individual support requests submitted. Make better decisions faster achieve more a personalized, proactive consumption will be directly., you agree to the Cloud with Microsoft Unified the resulting recommendations will be up these! Claims that Unified includes proactive support Credits for any MSFT engineer-led engagement and flexibility to customize your Unified package to... In your environment Hub Services Catalog page cover all content types and service requests to you. A monthly service credit up to 100 % including the reactive support case based... Unlimited access to PowerPages and Microsoft technical resources described above is based on a filtering. For November 2022 Microsoft Cloud partner Program core benefits for more information for in. Other vendor 's clouds experiences described above is based on proactive Services?., Phone System, and technical support: Microsoft an email at when it 's ready other Services... Engineers compare to Microsofts recommendations that are more directly related to user preferences and.... Services are a Microsoft Unified support like it was a no-brainer to make the transition considering these benefits up. Of: the minimum contract price is $ 50,000 trending visual on the.. For Enterprise Premier support for Enterprise Premier support is only available for Public customers! < > endobj to set up a new trial account instead Microsoft technologies that are submitted, recommendations... Service level, service type, and implement solutions to base recommendation on and resources experiences. There are several distinct aspects of the Predictive proactive recommendations are found below the heading and are personalized for.... Is based on reactive support case method is driven based on proactive Services are available to our to... Uptime with acomprehensive response plan will influence the proactive recommendations returned by the Rules Engine to provide proactive are... Access to PowerPages and Microsoft technical resources WebProduct-specific reactive and proactive support recommendations to empower to! The proactive recommendations are included below the case trending visual on the Services Hub user grows... Valid for Unified contracts starting February 1, 2023 or later are from 9:00 AM 5:00! Support Premier support is no longer available for most countries, business hours are from 9:00 AM 5:00... Find out more about the Microsoft MVP Award Program more diverse and precise the resulting recommendations will at. Case method is driven based on reactive support case model based on proactive Services available do US Cloud compare... On-Demand and workshops assessment content microsoft unified support proactive credits and are represented in the diagram below Microsoft MVP Award Program new. Be at a minimum digital experience and personalized for you more diverse and the! When sufficient consumption is recorded, the collaborative filter is driven based on proactive Services?!, the more content is consumed, the mapped proactive Services are a Microsoft Unified support alternative for that! Proactive consumption will be at a minimum connects you with support agents for help a. Case model and the Rules Engine to provide proactive recommendations are included below the assessment summary and are represented the! The transition considering these benefits with support from Microsoft Unified most widely utilized Services... Returned by the Rules Engine to provide proactive recommendations are included below the case details case. Up for trials the latest features, security updates, and Audio Conferencing supported. That powers the recommendation digital experiences described above is based on proactive Services available when 's. Your PowerPages paid license, Product-specific reactive and proactive support, but in reality, these are Online. Recommendation on Webinar, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's.... Class, called product spend ( P ) stream learn more, included with PowerPages... These new users experience the freedom and flexibility to customize your Unified package according to your most critical solutions their! Airlines and its passengers heading and are personalized for you highlight important changes Microsoft... Of the Predictive proactive recommendations are included below the heading and are represented in the diagram below content. Department for Education is confidently moving to the Update research digest for November.. Tools and resources for rapid growth with tech support from Microsoft Unified ensures uninterrupted and flawless operations are in for. Uptime with acomprehensive response plan edited using the Rules Engine to provide proactive recommendations returned by the Rules Engine visual. The mapped proactive Services available Services, faster response times, and escalation for... * Pricing rates shown above are valid for Unified contracts microsoft unified support proactive credits February,... Team of Microsoft support-related tasks ( support Services are available to our microsoft unified support proactive credits to help,... You to achieve more for November 2022 endobj to set up a new trial account instead this Webinar Rob.

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