Chewy offers a 30% discount (with savings up to $20) when you set up autoship, and then 5% to 10% off recurring orders from 30 popular brands, including Zuke's, Blue Buffalo, Greenies, Wellness, and World's Best Cat Litter. How will I know my Autoship is on its way? To add a Gift Card, click on Add a Gift Card and choose a Gift Card saved to your account or add a new one. We require a prescriptionon filefrom your licensed veterinarian beforeprescription items can ship. When your nextAutoshipdelivery is coming up, well send you an email reminder that includes the most up-to-date prices for the items in your order. We also accept returns within 365 days of purchase. Save my name, email, and website in this browser for the next time I comment. On the checkout page, add or select your shipping address. If you do not know your account information, you should ask the help desk to help you with your account information. How will it stay cool? Before you place your order, When youre ready, click the orange button that. 0. To check out,click on the orange button thatsaysProceed toCheckout.While youre shopping,you can alwaysclick the cart in the upper right corner of your screen toview your shopping cart or proceed to checkout. We operate independently from our advertising sales team. If youre looking for additional savings, check out Todays Deals. How long does it take to process my prescription after the pharmacy receives it by mail? Press J to jump to the feed. Here's what you have to do: Open DoNotPay in your web browser. At our discretion, a refund may be issued without requiring a return. Heres what you willsee: Preparing for Shipment:This meanswere currentlyprocessing and packing the goodies for your pet. We're available all day every day, 24/7, 365 days a year. Go toPrescriptionsto check the status of your order. What should I do if my recipient hasn't received their eGift Card? Chewy.com is among the very best services for discovering unknown brands, and also it can typically obtain your items to you in a day or 2. If we have not received the prescription, Chewy will take care of calling. In thatcase,we willissue you a refund. Once the order is placed, our team will work to obtain the approval. You can change your shipping date up to 24 hours before The customer support from Chewy is available 24/7, so you can reach an employee and ask them to do the cleaning. Discount applied to cart after selecting the auto-ship option during checkout. Usually, prescriptions are processed by the pharmacy within 2448 hours after they are received by mail. Do I need to have a prescription on hand before I order prescription or veterinary diet items? If you do this, it will be free of charge for you. That's when I heard about Chewy. How will I know my Autoship is on its way? To remove items: go toManageAutoshipandselect yourAutoshiporder. Click on the one for Fluffy's food and select "skip shipment." You can do a lot more on this page to customize your Chewy Autoship orders. If youneed help canceling your order, pleasesend usa messagewith your order number. If we do not receive a prescription, or if your prescriptionis expiring soon, one of our team members will reach out to your vet to obtain approval. lick the blue hyperlink that says Add a New Credit or Debit Card, Fill in the required information exactly as it appears on the card, our shipping address in the contiguous U.S. in. Chewy's autoship program allows you to save up to 10% on recurring orders of select brands. Chewy offers new customers a 30% discount on their first Autoship order. Your pet doesn't love their new treats? Simply search for the item and add it to your cart. For a single Autoship: Go toManage Autoshipand click your currentpayment method to see all available payment methods or add a new one. and vetdiet@chewy.com. Since you changed your order frequency the first time, your next order wont be an Autoship and it will be handled like an order. Chewy hopes to make you a loyal customer and offers AutoShip as an incentive for repeat orders. A few popular Autoship-eligible Chewy products that might be worthy of your one-time 35% discount: Royal Canin Veterinary Diet Adult Hydrolyzed Protein HP Dry Dog Food First-Time Autoship Price: $82.99 ($107.34 for future orders) | Reg. Just click the "order now" button. To pay with a Chewy Gift Card,go toGift Cards, select Add a Gift Card,and enter your Gift Card number and PIN. Your bank will reserve the funds in your account until your items ship or the authorization expires. If you, Expired Prescriptions: We no longer have a valid prescription on file. For questions about medications, our pharmacists are available at 877-977-3879 and rx@chewy.com. Both of them are incremental to the portfolio in driving topline and bottom line, he said. We also accept returns within 365 days of purchase. It's the largest devoted animal supply site online, with only Amazon showing itself to be a real challenger. If youre not 100% unconditionally satisfied with your pet supplies, please call us 24/7 at 1-800-672-4399. How do I order my pet's prescription items? Oneof our team memberswill contactyouvia phoneoremail ifwe need anyinformation from you. Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. Your payment method will be charged automatically on the dateyour Autoshiporder is shipped. There's no need to call or update anything online. The XX-Small size weighs 0.29 pounds, the X-Small size weighs 0.33 pounds, the Small weighs 0.39 pounds, the Medium weighs 0.54 pounds, the Large weighs 0.68 pounds and the X-Large weighs 0.83 pounds. Updating your frequency will not affect the date of your next order. To pay with PayPal, clickAdd Your PayPal Accountand you'll be asked to signin toyour PayPal account. How and where does Chewy source the ingredients for compounding? One would think it would be easy and straight forward. If you're not already enrolled, you can easily . Updating your frequency will not affect the date of your next order. your preferred frequency from the dropdown menu. As the Director of Product Marketing for Autoship at Chewy, you will be responsible for driving the growth and adoption of our Autoship program. Customer Care: There are a lot of sites to get pet supplies from, so great customer service is a big differentiator for me. Ifyou placed an order for a pharmacy item,go toPrescriptionstocheckthestatus ofyourorder. Please immediately contact your vet if your pet has a negative reaction to the medication. Do prescription medications require authorization from my vet? If it was an Autoship delivery, your next shipment will be automatically re-scheduled based on your new shipping address and billing cycle. We sell both prescription food and medications. You can change your Auto-ship order on Chewy, such as adding and removing items from your order, or changing delivery dates and frequencies. We ship fresh, refrigerated and frozen items separately from other items in your order for the fastest delivery. Restrictions may apply. ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. Orders over $49 ship free! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm. How do I set up an Autoship so I can receive a recurring delivery? The prescription has either passed the expiration date or has no more refills remaining. I use autoship then just delay the deliveries to whenever I would buy the food anyways. At Checkout, enter your pet and vet information. You may see a pending charge on your credit card as soon as Yes,if you have a valid prescription or remaining refills on file, you can set up anAutoshipfor your pet's prescription medications. Chewy is the one-stop-shop for all of your pet supplies. Please call us 24/7 at 1-800-672-4399 and well be happy to help! We highlight products and services you might find interesting. Use the search bar at the top of the page to search for products. Speak with your pharmacist or veterinarian if you have any questions about the safety of the medication. How do I apply it? For questions about prescription food, were available 24/7 at 1-800-672-4399 andvetdiet@chewy.com. , one of our team members will reach out to your vet to obtain approval. You get a 5% discount on those subscriptions, and you can save 30% when you set up your first auto-ship subscription. For more details, take a look at our Shipping Policy. For non-profit animal welfare organizations, learn more about our network benefits and how to join. contact us with your true billing address. Click on a product to see more details. If you have multipleAutoshiporders, you'll be asked to select which one you're adding to! Your money is returned to you, or customer service will figure out a way to fix the problem. To add theproduct to your cart, click on the orange button thatsaysAdd to Cart.. If you order a refrigerated medication over the weekend, it will ship on Monday. Chewy has great service and I'd recommend. Louisville, KY 40219. Do you offer senior citizen or military discounts? We frequently receive products free of charge from manufacturers to test. How does Chewy get prescription approval or authorization from my vet? we will unfortunately need to cancel your order. Nope! Orders are delivered 7 days a week before 10 p.m. Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. this credit card" checkbox. There's no need to call or update anything online. Select your Autoship plan 4. How is Chewy supporting those impacted by the crisis in Ukraine? The frequency of yourAutoshiporders will change after your next order date. Unfortunately, we don't currently offer bulk or corporate eGift Card orders. If you don't see what's on your mind, reach out to us anytime on phone, chat, or email. In celebration of our animal better halves, Refinery29 is hosting a week's worth of pet-dedicated content featuring everything from dog-approved chew toys to top . You can cancel in the same way if you wish to skip a payment or change your payment date. Chewy is working together with Greater Good Charities to distribute requested pet food, products and supplies to crisis relief teams that are based in European countries near and around Ukraine to help support pets that have been impacted by the ongoing crisis. Chewy has seen strong retention rates of new customers, even as numbers soared as a result of the pandemic-driven surge both in pet ownership and online shopping, Singh said, because of Chewys core value proposition. Click the "Add to Autoship" button. Your pets prescriptions are a priority for our pharmacists. Enter your shipping address and payment method, then place your order! How do I order my pet's prescription items? By clicking Sign up, you agree to receive marketing emails from Insider No at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses. At this time, you can only redeem one eGift Card per order. How do I order my pets veterinary diet food and treats? But, you can cancel multiple plans for a single order if they are set up one at a time. Free shipping is offered on orders over $49, and most orders are delivered in one to two days. Company Overview. I needed to find an online market that specialized specifically in pet supplies. Can I order prescription medications with Autoship? The item will appear on the Chewy website next time you update your address or check your account. Chewy is a reasonably recent entrant right into the pet food and accessory market, however it's quickly established itself as a heavy hitter. Youll receive an email to let you know we received your order. o add a Gift Card, click on Add a Gift Card and choose a Gift Card saved to your account or add a new one. Unfortunately, eGift Cards are not returnable or refundable for cash except as required by law. What if my eGift Card doesn't cover the full amount of my order? Yes, you need to have an account on Chewy to place any orders. We are required by law to know your pet's medical issues, allergies, weight, breed, and age as it is necessary to ensure safety in dispensing prescription medications for your pet. Chewy compiled a list of brands for easy savings. It really depends on what the user needs to do. Go to your Autoship Preferences, click on Manage for an item, then Remove.. Chewy.com does not take title to returned items until the item arrives at our fulfillment center. We dont currently offer physical gift cards. The actual flow to create a second autoship is: On the product screen, the user must ignore the autoship link, and instead add the item to their cart. Just add your favorite items to your cart, proceed to checkout, select "Yes" to Autoship at checkout, and set your schedule. Click OK. You will not be able to cancel more than one plan from a single order. If you have multiple Autoship orders, you'll be asked to select which one you're adding to! We do not accept returns or exchanges on prescription medications. Thats right, changing the auto-ship dates on your Chewy order will not change the frequency on your order. Pennsylvania - 360 Research Drive, Pittston, PA 18640 - Pennsylvania License: PP483043, pet essentials, including food, products and supplies to, to support their crisis relief efforts in Ukraine, to help support those that have been directly impacted by the, curate a personalized collection of products they need. Add these items one at a time to your cart and NOT the autoship option. requiring a return. I know I speak on behalf of every pet owner when I say that our pets are members of the family. How do I request a return or replacement? We source our prescription items from manufacturers registered with the FDA and distributors licensed by states. Call us at 1-800-672-4399 ormessage us any time if you have any questions about our pharmacy items. For me, that meant monthly, even weekly, trips to the pet store and lugging home a 20-pound bag of dry dog food, but that didn't mean caring for my pet had to be back-breaking and time-consuming. Our checkout is easy, fast, and secure. For veterinary diets, there are two options for sending a written authorization: Go toPrescriptionsin your Chewy.com account and upload your authorization. Do you work with shelters, rescues, and other pet-related organizations? Chewy provides exclusive savings to customers who enable the autoship feature. We use insulated coolers to ship refrigerated medications. It will ask you a few simple questions like what is your pet's name, birthday, and breed, plus some optional questions regarding their weight, allergies, preexisting conditions, and medications. , make sure you are logged in to your Chewy account. We only charge your payment method when your items ship. Change link in the NextOrder section and s, To add items: go to the product page of the item you'd like to add and click the "Add to, Well send you a reminder email 3 days before your next scheduled. How do I reschedule or delay my Autoship? Your payment method will be charged automatically on the dateyour Autoship, if you have a valid prescription or remaining refills on file, you can set up an, If we do not receive a prescription, or if your prescription. So please think for a moment, and count your own blessings before commenting on others, whose shoes you apparently have never spent even a moment in yet you have no problem passing judgment on. Go toManageAutoshipandclick on theAutoshipyou would like tochange. We prepare your order 48 hours before your next scheduled order date, and you may see a pending charge as soon as we start preparing your order. Chewy today expanded the service to 12 more states, bringing the total to 47. Your payment method will be charged automatically on the dateyour Autoship order is shipped. Strangely it's happened multiple times with multiple brands, so I'm pretty sure it's not the brand's fault, it's the store. We will contact you if we need any information from you. Yes if you have valid refills on file, you can set up an Autoship for medications. . Chewy also wants to get a bigger piece of the $7 billion pet pharmacy market, Singh said. Wewill resolve it as quickly as possible so that your experience is simple and worry-free. To cancel your Chewy Autoship Subscription, follow these easy steps: 1. Chewy made it easier for pet owners to get supplies they frequently need, like pet food and medicine delivered regularly and automatically to them. , please call us 24/7 at 1-800-672-4399 Chewy to place any orders shipped... 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