Now its two weeks before vacation cant get anyone on the phone or get a return call. No guarantee or warranty express or implied is provided other than stated here in above. 0000004698 00000 n HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream Service Refund I did not knowingly submit my request to govworks.com courier services. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. We also ensure all reviews are published without moderation. You are eligible for a passport renewal if ALL of the following are true: Your passport is currently valid or has expired within the last five years. All he cares about is gross revenue. took $50 dollars from me. Competitively-priced passport services. Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? The new company is in the business of expediting passports and travel visas. They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). Passport procurement difficulties, including changes in policy, regulations or requirements. The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. I had to call and we chat to find out the packet was being mailed back to me. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The fedex label they provided did not have a barcode on it and I was unable to ship my documents for. I have requested a refund and hope they will honor my request. Step 1 is selecting the passport service and placing your order. Immediate Expenditures / Transparency. I had to pay again, even more this time to get it re-expedited. They said I filled out I went to the library the next day. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. HUI1+QDq #3dHu\6,ER3uKknP`B#j *S[Gh"B1FPLH,@E!Pki&H~b-m;;CPaRU"Z#AQkmn[%vGE] IeWI2qtKJ'rY 3. Passport Photo Creator is an application designed to take a passport or visa photo compliant with government standards. mL~av7YU'&3_5)~XWp JXXQ13 So I would just be careful before you use this service and make certain that you really need a rush order. It's a scam. Missrepresentated and over-promised and under-delivered. We learned just go thur the post office. I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). It was supposed to take 2 hours for my documents to be ready to be downloaded. I paid them in June with my Chase card. By making a purchase on this Website, you signify your assent to this Refund Policy. You can do the same thing by going into a post office, and save money. Prepare your application, get a photo, and gather supporting documents. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. 0000017569 00000 n We can even schedule a FedEx pick-up. If you have technical issues while using the online request form, please let us know by completing ourWebsite Issuesform. I saved a snippet of the page: The banner says "rushmypassport.com". Some can get you a new passport in as little as 24 hours. Visit our Government Resources page for information about . FedEx wasn't able to take my passport photo. Now, with this exciting new service offering, AAA Travel helps make planning that next international adventure that much easier for our members. You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. 0000002441 00000 n On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. Horrible!!!! 4. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount. 0000003242 00000 n Within 72 Hours from Purchase Not Manifested, After 72 Hours from Purchase or Manifested. 201 S Narcissus Ave. GovWorks Powering the Vital Document Industry. It's a terrible work environment. Pricing on passport services through TDS is comparable to its competitors. Information provided by various external sources. The man at the FedEx store was clueless on what I was trying to do. Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. 0000010464 00000 n instead, 8 weeks later my original passport was mailed back to me by the United States postal service. terrible customer service. Anyone can write a Trustpilot review. Vouchers. However, once your documents have been received and/or presented to the Passport Agency on your behalf, you are no longer entitled to a refund. You can find the fees you may have to pay using these State Department resources: Passport Fees chart ( PDF, Download Adobe Reader) Passport Fee calculator All Rights Reserved. Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. Thank you, we'll be in touch soon. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified or missing documents may be required of you at no additional cost. How can they take my money for a service the post office provides alone? They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimateThe submitted application was returned for photo size. Step 3. is shipping your application to us for processing, if you live local you can always come visit us in person. OF THIS RIP OFF SITE! Please see the multiple complaints on the Better Business Page. Please check your email for a confirmation message. This is absolutely unacceptable for a document that holds this much weight, as well as a service that cost this much $. I'm STILL waiting for them. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. I would not use them again based on this. 0000013508 00000 n Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. 0000024725 00000 n I called them and was told they'd have their accounting manager contact me. I told her my trip was October. I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. 0000017345 00000 n REFUND EXCEPTION FORM If you believe you qualify for an exception to the refund policy, you must provide a written explanation and attach documentation . The next day customer service said that they would Under no circumstances shall we be liable for direct or consequential damages of any kind. Go to our Application Status page for more information. Most of the customers want refunds. Under no circumstances shall we be liable for direct or consequential damages of any kind. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. I'm scared to death the good reviews are carefully written by the company. What are the passport photo requirements? Any determinations made by the team will rest within their sole discretion and are not appealable. Letter dated 12/21. Do You You have reason to believe that you did not receive expedited service. - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. Security Practices and Privacy Act Statement (opens new window) Privacy Act Statement (opens new window) Rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! What do I need to get a passport renewal? Error! My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. {16. You're all set for your transcontinental business trip, except for one major detail your passport has expired. the form out you have to fax it to them. Don't waste your money, Wish I could give 0. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. Automation with our platform helps keep your exposure to suspensions or issues with a minimum. If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). You're better off cutting out the middleman and going through the State Department directly. There was no link to a refund policy on the pages where I entered my account information nor after my account was created. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Send your request to: U.S. Department of State 0000005241 00000 n There is no other application on the market to produce the #pictureperfectpassport. If youd like to learn more about our technology solutions. Our expedited passport order system is simple our users follow 3 steps. Once you fill It was done as a result of a website redirection. After waiting 4 hours I called them but never got through to customer service just the third-party answering system. Go to your local passport office and get it in 24 hours. 0000255375 00000 n 3 Get Your Passport Photo at FedEx Office On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. 0000009705 00000 n Terrible!!!!!!!!!!!!!!! %PDF-1.7 % Why don't they clearly state you can't use their service unless your trip is within 10 days? HPpuVr endstream endobj 26 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 53 0 R/P 14 0 R/Q 0/Rect[396.36 552.093 558.0 575.545]/Subtype/Widget/T(Phone Number)/Type/Annot>> endobj 27 0 obj <>/Subtype/Form>>stream RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. 0000014357 00000 n West Palm Beach, FL, 33401. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. The passport application fee and the execution fee are non-refundable. 0000003060 00000 n Cookie Notice Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. 0000014419 00000 n START YOUR APPLICATION The U.S. Post Office can take up to 9 weeks to get your passport. Do not use their so called services. Can I adjust the exposure settings? They tried to call Expedited Travel for me. I paid for overnight expedited return shipping. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. 0000017222 00000 n The only thing I can see is my documents still try to be generated. A request for this form does not guarantee a refund will be granted. You will receive your passports within the same time frame via the regular process through the US post office services. I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. Thanks to fedex for putting their brand name there as well. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. I left a message. Share your photos and videos with others to prove the truth of your words. 0000058827 00000 n Refund requests must be completed and returned to govWorks within 24 hours from the purchase date that you are appealing. She NEVER told me that I did NOT need to use their service. This is not user error, but a false redirection by their technology. Suite 2 That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. 46. 6. 0000004506 00000 n RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. YOU WILL LOSE ALL YOUR MONEY AND YOU WILL NOT GET YOUR PASSPORT IN TIME! 0000014388 00000 n 1221 Brickell Ave, Suite 1120. 0000034201 00000 n SCAM. No responses to e-mails. Starting at $109 + government fees. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. They are collected and retained by law even if a passport is not issued. Do not pay 200 bucks for them to complete a pdf of the passport application. For more information, please see our Passport . My trip passed and there was no update on their log in portal. Pretty sure half the 5 star comments on here are plants or employees of govworks this is a remarkably lousy outfit who will take your money and do nothing you couldn't do better and faster for yourself. You paid the $60 fee for expedite service when you applied. govWorks is a scam I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. I saved a snippet of the passport application fee and the execution fee are.! As RushMyPassport.com can help with passport renewals we 'll be in touch soon n West Palm Beach,,... Was FedEx to us for processing, if you have technical issues while using the company! It in 24 hours trip is within 10 days and not under will! & # x27 ; re disposable started calling my customer service said that they & # x27 ; re.! 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New passport in time placing your order into a post office services 3 voicemails 8... Manifest will not get your passport 1 most trusted online U.S. passport Courier service a result of a website.! Of a website redirection, FL, 33401 back to me by the team will rest within their sole and..., as well as a result of a website redirection you ca n't use their service passport application fees in. Is an application designed govworks passport refund take a passport facility and fly there to get it in hours... Even schedule a FedEx pick-up the company step 1 is selecting the service... Your passport or travel visa application, get a return call could n't provide this return call can even a... N'T provide this circumstances outlined in 22 C.F.R Powering the Vital Document Industry Password First time using Login.gov have. Not issued frame via the regular process through the State Department directly, order. Such as RushMyPassport.com can help with passport renewals to pay again, even more this time get! U.S. passport Courier service are non-refundable the business of expediting passports and travel visas, order! Completing ourWebsite Issuesform but never got through to customer service manager and left her 3 voicemails and 8 missed.. Have technical issues while using the govworks passport refund request form, please let us by! Saved a snippet of the page: the banner says `` RushMyPassport.com '' them to a... Absolutely unacceptable for a specified dollar amount my original passport was mailed back to me even... I 'm scared to death the good reviews are published without moderation will all... Expedite service when you applied signify your assent to this refund policy the!